backing up files not working
Please can someone shed some light on this issue.
I select the files I want to backup, when done with selection, I go to source and select my external hard drive and where I want the files to go. Next I click on backup now.
It immediately goes to queue mode and looks like it is working but 9 hours later still nothing happening. This is not what I expect out of a backup program. Can anyone tell me how this can be fixed.
ps before I even start the process I clean out my prefetch folder.
Thanks for any help
Theresa Orosz

- Log in to post comments

Theresa wrote:I get all the way to the end (almost) and choose later then nothing happens, if I click backup now it goes into queue mode. I have tried this many times always same result. I have version 2015I set it up as a DO NOT SCHEDULE. and choose settings. should i save this or is it automatically saved before I go to the next step.
During task creating, when you click the "later" option, this is just saving the task with whatever settings you configured.
Now, when you want the backup to run, click he "Back up now" option and the backup should start.
If it goies into queque instead of starting, there is an issue with your installation of TrueImage.
If it goes into queque, there is a problem. Things which that can prevent the backup from starting would be such as
target disk not attached; or if you have set the task to only run when computer is idle.
You may want to consider to un-install using the TI cleanup utility at this link and then re-install again.
https://kb.acronis.com/content/48668
- Log in to post comments

Thank you for responding. my fear of un-install and re-install is that I may have an issue. I started with Acronis Home 2009 and have graduated up to 2015 with issues. re SNs. I have my serial numbers but not sure what previous numbers were as I have more than one copy of Acronis 2012, I bought new full version of 2014 plus an update and got free update for 2015. I have had some success with backups but not often and I do not want to give up on the program It seems like it is the best backup program available. I backup to 3TB External Hard Drives (have 4).
One fear I have is on the left side where you click on backup, these backup tries fill up the column quickly and I am afraid to remove any of them in case I will not be able to recover a backup. Today I tried to recover a file I backed up and I had the right path etc, but it came up empty but when I clicked on the tib file everything was there so I am puzzled and I keep a separate record on each external hard drive so I know where they are.
Can you safely delete all these backup traces in the left column and still be able to recover the backup when you hook up the external hard drive where the tib backup is?
So If you can assure me that I will be safe in uninstalling and reinstalling I will give it a go. I just do not want to loose my program.
Thanks for any help you can provide.
Theresa Orosz
- Log in to post comments

Since downloading the free upgrade to Windows 10, I haven't been able to carry out a "incremental" backup.
I keep getting a message that the "disk is not ready" some time after starting the backup.
I usually do a "Full" backup followed by 5 'Incremental' backups each 1 week apart. The 'Full' backup works, but the 'Incremental' backups won't.
Before I upgraded to 'Windows 10' everything appeared to be working fine - now it doesn't. I don't believe I am doing anything differently.
What can I do to fix this problem?
- Log in to post comments

Stuat,
Stop using the old task and create a new task with a new task name and pointing to a new storage folder or sub-folder.
Theresa,
Cannot offer assurances of deletion without problems. Show us a screeen capture of your storage folder sorted in date/time order and we might be able to offer some suggestions. We don't know what type backups you have nor what you want to delete.
- Log in to post comments