Backing up to Network Share

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Posts: 1
Comments: 2

I'm having an issue trying to back up TO a network share. When I browse for the destination I get "Desktop", "FTP Connections", and "NAS Connections".

When I expand Desktop, I see my Homegroup, but when I select it I cannot see any of the machines in the Homegroup.

If I Select NAS Connections, after about 30 seconds the root folder for my file server which I would like to use shows up, but I cannot see any of my shares under it.

If I try to put in the UNC path either by name or IP address to the share (\\FileServer\Acronis\) I get a message stating the specified path doesn't exist. When I put the same thing in the Windows run box, I get access to the share just fine.

If I map a drive to the share and select that as the destination in Acronis, I get a message saying Failed to check the existence of the file.

How do I configure this to backup to my network share?

Sun, 07/20/2014 - 17:43
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Posts: 51
Comments: 3768

This may help:

When using ATI with a network drive, use a UNC path to your NAS device for a backup destination, not a typical friendly "mapped" drive. e.g.
\\192.168.2.25\My Backups\

It should also be possible to use a UNC path that includes server name rather than IP, such as
\\server1\My Backups\

ATI will not automatically detect a NAS drive. Once you start typing the destination path (click "Browse", type in the "File name" field), you will be prompted for a username and password. You must use enter the username and password that has permissions to access the NAS share you are saving to.

Many users have issues with NAS, not because of True Image but because the router gets overloaded with data throughput and cannot keep a consistent enough connection with the NAS for True Image to image or restore. Certain models of router and known to suffer from this issue.

A user shared this:

From the "Destination drop down list in the backup dialog box" choose "Browse ..."
In the "Browse for Destination" dialog, enter the UNC path for your drive in the "File name:" input field.
If the "Authentication Settings" dialog does not pop up, click the blue arrow button to the right of the "File name:" input field so it does pop up,
Enter the login info for your share

Colin B wrote: "The problem is that mapped drives are only assigned to the system once the user has logged in, True Image needs top be able to access drives if the user hasn't logged on."

Sun, 07/20/2014 - 17:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2
tuttle wrote:

This may help:

When using ATI with a network drive, use a UNC path to your NAS device for a backup destination, not a typical friendly "mapped" drive. e.g.
\\192.168.2.25\My Backups\

It should also be possible to use a UNC path that includes server name rather than IP, such as
\\server1\My Backups\

ATI will not automatically detect a NAS drive. Once you start typing the destination path (click "Browse", type in the "File name" field), you will be prompted for a username and password. You must use enter the username and password that has permissions to access the NAS share you are saving to.

Many users have issues with NAS, not because of True Image but because the router gets overloaded with data throughput and cannot keep a consistent enough connection with the NAS for True Image to image or restore. Certain models of router and known to suffer from this issue.

A user shared this:

From the "Destination drop down list in the backup dialog box" choose "Browse ..."
In the "Browse for Destination" dialog, enter the UNC path for your drive in the "File name:" input field.
If the "Authentication Settings" dialog does not pop up, click the blue arrow button to the right of the "File name:" input field so it does pop up,
Enter the login info for your share

Colin B wrote: "The problem is that mapped drives are only assigned to the system once the user has logged in, True Image needs top be able to access drives if the user hasn't logged on."

When I do that, and click the blue arrow, I get a message telling me "The specified path does not exist. Please enter a correct path."

The path I'm using is \\FileServer\Acronis\

When I put the exact same UNC path on the Windows Run line from any of my computers, it opens directly to the share with no issue.

Sun, 07/20/2014 - 18:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 60
Comments: 9442
mvp

It sounds to me like you have an issue in which the user account under which you installed ATI does not have sharing permissions with Windows Homegroup. You should be able to adjust permissions to get it working. Here is a link that may help:

http://windows.microsoft.com/en-us/windows/homegroup-help#homegroup-sta…

Mon, 07/21/2014 - 22:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Turns out I have an issue with more than that. I think this Windows install is hosed. I tried to open the Homegroup advanced sharing settings, and nothing happened. Turns out I can't open any property pages.... This PC - R click - Properties... nothing. C: right click properties, nothing...

I looked at one of my work boxes with Acronis on it today and I get a "network" option when browsing to set the destination directory. I don't get that at home. I'll restore the original backup I took when I built this machine and see if that fixes anything.

Tue, 07/22/2014 - 02:01