Backup of 1.4TB disk failing with 0x4000A error code

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I am running a fully updated XP SP3. My ATIH2010 is the latest copy, build 7046. I am trying to backup my data disk that has a bit less than 1.4 TB of data. I am backing up to a Rosewill Hard Drive Dock, where I shuttle between 2 1.5 TB drives. Once I get clean backups, one drive will be in my safety deposit box, the other will be doing weekly full backups and nightly differential backups.

Backing up to the first drive succeeded. Now I am trying to backup to the second drive and I have received a number of failures. The error message are all like this:
"Failed to back up file or folder 'D:\Disk Backup/Clone Disk/Cloned Folders/My Documents/My Auctions/2004/In Process'.
Error occurred while creating the file. (0x4000A)"
The job usually (maybe always) happens early on in the backup process, perhaps a couple of hours in.

Note that I have run chkdsk on drive D and it is clean. I have attached a log file. Please let me know how to fix this problem.

Thanks.

Sat, 05/08/2010 - 10:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 3268

Hello Bill!

Welcome to Acronis Forum, and thank you for finding time to share your concerns with us.

There are several possible reasons for this error, so this situation requires investigation.

As far as I understood you have backed up your drive to the first location without any issues. So most probably the problem was caused by some glitch with the second location. I would advise you to try the following: 

  1. - Attach the second drive to the machine
    - Go to Start -> Run -> cmd and issue the following command:
    chkdsk /f /r
    - Reboot the machine
    This will check and fix bad blocks on the second target drive if any.
  2. Install the latest version of SnapAPI. Please kindly follow the instructions I've just sent you via PM

Should the issue persist, please obtain the following information: 

  1. Acronis Info
  2. Exact sequence of steps performed
  3. Screenshot of the issue

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 05/10/2010 - 17:34
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Posts: 1
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Hello Yana-

Thanks for a speedy reply.

I followed your instructions. Now ATIH does not even start. Attached is a screenshot of the error message. Also attached is the AcronisInfo.zip file produced by AcronisInfo.

Please let me know how to proceed.

-Bill

Attachment Size
30712-89278.png 11.92 KB
30712-89281.zip 343.2 KB
Mon, 05/10/2010 - 23:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 11
Comments: 1342

Hello Bill,

We're really sorry for the difficulties you've experienced.

Most likely, the error you have is caused by the malfunction of Acronis SnapAPI driver, so you need to upgrade it.

I have sent you a Private Message with a download link yo the latest version of Acronis SnapAPI driver, please install it, reboot your machine and check if the issue still persists.

If Acronis True Image will error out again with the same message, please gather a new AcronisInfo output and submit a support request with the collected information.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Tue, 05/11/2010 - 09:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello Ilya-

Same problem although the error message is a bit different. The screenshot is attached along with the output of AcronisInfo.

A couple of other things:
- I am not going to purchase a support program. If you cannot offer quality support for your products I will find vendors who do.
- I don't understand why I had to install updated SnapAPI drivers today. I was given a link yesterday for older drivers. Why wasn't I given the latest drivers the first time?

Thanks. I hope to have a solution soon.

-Bill

Attachment Size
30865-89305.zip 342.66 KB
30865-89308.png 11.62 KB
Tue, 05/11/2010 - 23:33
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 17
Comments: 2991

 Hello Bill,

Thank you for your response.

Please do the following to fix the issue:

1) Remove the separate SnapAPI module by means of Add or Remove Programs.

2) Remove Acronis True Image Home 2010 by the appropriate Cleanup utility .

3) Reboot the computer.

4) Install Acronis True Image Home 2010 from the scratch and reboot the computer again.

The issue should be resolved. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Wed, 05/12/2010 - 12:43
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.