Backup always queued
Im using Acronis True Image 2015, Build: 6525.
I want to run a incrementell Backup every day at 6:50 pm. The backup starts in time but i received the message "In Queued". This message stays as long as i restart the computer.
What can i do to solve this problem. Thank you everbody in advance.
hank you for your comment!
This option isn't checked
The problem also occurs, when I start the backup manually. And it occurs first after installation of thr new build.
Perhaps the target disk is the problem. What/where is the storage disk?
I am assuming that you are not involved with CLOUD online storage.
Edit:
Also check system tray for pending messages awaiting a user response.
If network storage, may be having trouble finding the target.
I personally, after installing a new buiild, always stop using old tasks and recreate all new tasks--after the new build.
Another edit:
Some users have found that they must start or make sure the target disk is online and available before starting the backup.
My backups are saved on a NAS. The NAS is available and online, see the attached file. In the system tray there are no jobs waiting for user response.
I also deleted the backup and created it new. The first backup runs without a problem, but the next backups failed.
See the attached file. The storage target will open immedately when I pressed the shown option.
Wofgang,
I am running out of ideas.
If within 30 days of purchase, ask Acronis Support Live Chat for help.
Have you looked to see if there is any entries in the TrueImage or Windows log files?
Another remote possibility is that you need higher permissions.
You could try installing in the "Run as administrator" mode.
Unfortunately the support period is over. The suppoert team ask my to by a ticket. But i wouldn't do so.
I thank you very much for the given advises, iIwill try them in the evening at home. If that also doesn't work, i will install the former build.
Hello Everyone!
Grover, thank you very much for helping!
Wolfgang, let's check if the backup task recreation helps us in this case. Please follow this instruction:
1) Remove your backup task from the list of backups.
2) Close Acronis True Image 2015 window.
3) Use scheduler manager to delete all scheduled tasks (you'll need task zap command).
4) Add you backup back to the list.
5) Recreate you backup task settings and check if the task works. Better if you choose single version backup first and if it works as expected edit the task and select desired backup settings.
Thank you.
At first, sorry for my late response. But due to very long working hours, I wasn't able to try out the given advices. I will try them today in the evening.
Good morning everybody!
I follwed the given instructions yesterday in the evening. Unfortunately I couldn't delte all shown task. A task named --11.. is still there. Is there any chance to delete this task?
Another task, named 1-12.... could be deletes withiout any problem.
Due to the fact that tasks are still shown, stopped following the instructions after Nr. 3.
Good evening,
after stopping all Acronis services I was able to delete all shown task in the scheduler manager. After that I build a new back-up task. After pressing the button "Start backup" the back-up started. I'm very excited, if the backup will start tomorrow automacticly.
Thanks to all people, who were helping me so good.
Good evening, Wolfgang! The fact that you were not able to delete the task without stopping Acronis service already shows that something was wrong and probably this task was running in the background.
Looking forward to hearing from you soon!
This is a last good evening for this thread.
The daily incremental back-up started just in time. So, all problems are solved.
Thank you again and good bye!
The script i created to cleaning up the scheduler.
@echo off
REM ACRONIS scheduler problems
@echo "Start zapping task..." schedmgr task zap @echo Stopped zapping task. Service Stopping..." schedmgr service stop @echo "Uninstalling..." schedmgr service uninstall @echo "Uninstalled. Reinstalling..." schedmgr service install @echo "Starting task..." schedmgr service start @echo "Finished."
Save this as a batch file/cmd file and run as Administrator.
Ananda,
Very nice. Thank you for the posting.
Post #9 by Support Anna details more in how to obtain and use the Schedmgr.
Its purpose is sometimes we seem to have rogue tasks which action without explanation and tasks not listed for normal inspectiion.
This provides a means for the tasks to be found and deleted eiither selectively or all zapped at once. Refer to the KB article in post #9.