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Backup Archive Location destination filespec is wrongly interpreted by Acronis True Image Echo Workstation

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I am using a boot cd media of Acronis True Image Echo Workstation.
The goal is to make an image backup of the pc's harddisk over the ethernet
connection to a shared dir on another computer named AN0275.

The pc boots correctly from the bootcd, I can set the ethernet port's tcpip settings.
I select to make a full image backup of the all partitions on the harddisk.
To select the Backup Archive Location, I click once on 'Network' and then
start to type the path & filename into the File name field as follows:

-------    File name:    \\AN0275\PCImages\test.tib

While typing the above I get a loginbox titled 'Connect' requiring to type a
username & password that has rights to use the share PCImages on the destination
computer AN0275. This validates OK.

After this I can even browse the shares offered by the AN0275 server.

I now complete the field: File name: \\AN0275\PCImages\test.tib

After clicking 'Next' I get the following message and the backup does not start:

-------    Error:   The filename, location or format "\\AN0275... " is not valid.

It seems like the Acronis software is translating the backslashes into some kind
of character code and then does not know how to interpret the resulting ascii ?

What am I possibly doing wrong?

Tks in advance for any hints !

Ronald.

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Hello Betorfro,

I'll be glad to assist you with the issue.

As you may know, Acronis Bootable media is based on Linux. And the most probable reason of the issue you have is that asamba module (it allows to access network shares) works incorrectly. I've sent you a special version of bootable media (in ISO format) that should resolve the issue. This new media is based on ISOLINUX and has several boot parameters that may help you to overcome the issue.

Additionally, I'd like to inform you that you are eligible for a free upgrade to the next version of the software - Acronis Backup&Recovery 10 Advanced Workstation. You can find more information on how to get your upgrade at this KB article.

Please reply to this thread if the issue still persists or if you have any additional questions.

Thank you.

Hi,
I am using Snap Deploy workstation and I have the same problem when trying to create a master image. It does not happen on EVERY workstation, but every once in a while I get one that just will not let me save the image to a server. I have all the permissions I need to the server share and I've tried with the ip adress - no go. Is there a new bootable media I should be using?
thanks

Hello Janelle,

I'm really sorry, but in this forum we're discussing only Acronis True Image product line. I recommend you to create a new thread in this forum.

Thank you.