Backup continuously fails
For some reason the backup of my primary machine has started failing.
I have checked the NAS HDDs (no errors) and the other 2 machines that back up to the same NAS box are backing up without incident. The SSDs on the machine I am trying to backup from are also functioning properly with no errors.
This is the error code - which your system does not recognize: 0x01E50013+0x01E50018+0x000B041D+0x00040011+0x0000FFF0+0x80070002
It happens while 'consolidating backup' and all I can do is cancel - it says the backup has been made but I don't trust it with this constant error.
I have tried recreating the backup task from scratch and it hasn't helped.
It is also misreporting the backup size as 5TB when it is actually only 850GB.
I am having the same problem during validation. A few months ago I found a post on the forum as to where and how to delete the index or directory of this backup and then restart Acronis to rebuild that file. Now for the life of me I can't find that post. It took 5min and fixed the problem. What is happening is that somehow an old version of the backup is still showing up in this directory file even though it was deleted a long time ago. When Acronis validates, it is looking for that old file and gives an error. The newer backups are OK but the error is a pain. I wish Acronis would make a utility that would clean up the references to the old non existent backups.
If anyone knows where that procedure is or what it is, please post.
@Mike,
You need to delete the task and make a new one or delete the task, allow TI to repopulate archives, then make a new task from the archive it has found.
For some reason the backup of my primary machine has started failing.I have checked the NAS HDDs (no errors) and the other 2 machines that back up to the same NAS box are backing up without incident. The SSDs on the machine I am trying to backup from are also functioning properly with no errors.
This is the error code - which your system does not recognize: 0x01E50013+0x01E50018+0x000B041D+0x00040011+0x0000FFF0+0x80070002
It happens while 'consolidating backup' and all I can do is cancel - it says the backup has been made but I don't trust it with this constant error.
I have tried recreating the backup task from scratch and it hasn't helped.
It is also misreporting the backup size as 5TB when it is actually only 850GB.
Two months on from this post and I have the same issue. Zero support from Acronis since I bought almost exactly 60 days ago! You would have thought by now, that someone would have updated the event code and provided some clear step by step solution... but no. As you can probably tell, I am really ticked off. It's one thing to be told to go sort the problem yourself - quite another when the error page you are directed to does not have any mention of the problem.
So... I find myself here on the forum, still furious. Can't figure out for the life of me what to do - not least since it appears that this error does indeed result from a fault within the software as it has not completely deleted all the old files. Only option seems to be to go for a complete uninstall and start over. Next year I think I will be sourcing new backup software...
@Colin... Wow a volunteer! Does an organisation like Acronis really have to rely on volunteer help? Mighty good of you ;o)
Claire Webster:
It's hard to know what could have happened, as you provided no information. Various changes to a system, folder path, drive letter, etc. can cause a task to fail. At this point, it's likely simpler for you to create a new task with the desired options rather than try to figure out what happened.
@Tuttle
Sorry - I thought I had been pretty clear in saying that the event code was the exact same one that Bill was experiencing:
0x01E50013+0x01E50018+0x000B041D+0x00040011+0x0000FFF0+0x80070002
... and the Acronis website still has no information on it.
I have already tried deleting everything and starting over with new tasks, but no luck. I have just finished de-installing and will start over from scratch. But after this experience I have to say that I am no longer sold on Acronis backup software as I used to be. For one thing, I don't understand why a quality organisation has to rely on goodwill from kind souls such as yourself instead of providing a basic level of support when things go completely pear-shaped.
Yes, you said that event code but told us nothing else. You didn't tell us what OS you use, what type of PC, where the backups are saved to, how the backup drive is connected, etc.
As an MVP, not an Acronis support staffer, I do not recognize such error codes. Other information is needed.
Claire
Creating a new task, I just cloned the original, and deleting the old one, did work for me. There is a file somewhere that acts as an index to the backups. I do full disk backups every night and was keeping 2 copies, but it seems that occasionaly the index file does not get updated properly and from then on the task fails, and keeps adding copies until the disk is full. When the task completes with errors the backup was always good until there was no more room. The 5Tb size you mention is probably the key. My backups are about 150Gb to a 1Tb drive. I am now only keeping 1 copy and so far so good. Someone told me how to find and delete that index file, and then I think I ran a verify which created a new index, but for the life of me I can't find the proceedure or those instructions. I wish that person would read this and re-post the proceedure. I know it would be easy for Acronis to put a "Cleanup Button" in the program to go out and straighten out the index. I think their priorities are all screwed up.
Hi Mike,
Wasn't me that mentioned the 5Tb...
I had two separate backups running - a full backup once a week and an incremental with one full followed by six incremental, the two backups being stored on different external disks.
Plenty of room on the disks, so that shouldn't be an issue. Very much want to continue running with two separate disks in case of complete crisis (I work online, so it's more critical for me than for many folks).
The bottom line is that as far as I can see I am using the software 100% correctly - any failing looks to be on the part of Acronis. It is especially infuriating that the event code does not reveal anything - I think the only reference to this event code is right here. Isn't the whole point of an event code to clearly ascertain what the failure relates to?
It is taking a very long time to complete, but I am hoping that the total deinstall-reinstall will fix it. Shouldn't be necessary though :(
Tuttle,
Do you know what file I'm talking about. By the way I have Acr11 on an xt sys to a USB drive and Acr13 on a Win7 sys to a second internal drive.
I think the file was in program data/Acronis but not sure. (It was about a year ago). When I looked at the file, it showed the backup files that it expected to see and the task properties, such as how many copies to keep.
I have done some searching but cant seem to find it.
Sorry Claire,
That was the Bill comment in your post
Mike
Claire,
You are absolutly right. Errors out of a program should, at the very least, give you and the company that wrote the program, some clue to what went wrong. By studying the log and examining the disk I found that I was running out of space. The culprit was Microsoft Continuous Backup which I was also putting on the same disk. That crutch eats up disk space like it was free. My 150 Gb of used space and files on the main C drive, was taking up almost 500 Gb on the backup disk. I had to modify it to only keep the current backup also. I think (assume) that the error code is saying that the (index) file, can't find the backup files it expects to be there. I was manually deleting the old Acronis backups every day to keep enough space to do another backup. This is from intuition,, and guestimation,, not knowledge.
Yes, I am hugely frustrated with this.
It looks like the total deinstall fixed the issue - but basic support SHOULD be provided by a software company.
In my case it's not down to disk space - but I have managed the backups manually to a degree. Perhaps this is the source of the issue - if maybe Acronis is looking for things that aren't there. But even then, a complete wipe of the task and starting fresh ought to fix the problem.
Claire
I got some help from Acronis... they pointed me to this knowledgebase article:
http://kb.acronis.com/content/24504
Thought I would post it here in case anyone else has trouble with the same error code...
Claire,
Thank you very much. I think that is the file he had me delete. It may be that since I am only doing full backups that I was able to recover the task. As I said, I think I only had to run a verify of the backup to recreate the script, although it may have been as simple as exiting Acronis and re-starting. That's where it gets a little hazy for me.
You have to be careful to only delete the corisponding .tis file. I think the .txt file is the task itself.
I will try it the next time I get the error, and I WILL GET IT, it happens every two or three months.
THANKS AGAIN, Mike