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Backup is failing, but status email fails to describe the error

Thread needs solution

I have a backup job that has been running normally for months.  Today it failed multiple times and sent me emails, but all the emails show is:

"Description: Stage Description"

There is no further text below that banner. 

The job apparently keeps retrying, failing, and sending these useless emails.  I've searched the KB and cannot find a solution.  What would cause this error and what should I do about it?

Thank you.

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I think we'll need more information about teh type of backup - where it is backing up to, etc.  Screenshots of the backup settings and of the backup location in file explorer would help.

Just curious, but is this to a USB external hard drive?  If so, is the hard drive still mounted with the same drive letter that it was when the backup was configured.  Windows will always assign the next available letter for a new USB.  Suppose your USB drive is normally D:.  However, you disconnect it and attach a thumb drive.  Your thumb drive is now D:.  You attach the USB drive while the thumb drive is also attached so instead of it getting D: (which is now in use), it becomes E:.  It will remain E: from now on (even when D: is removed) unless something similar happens again.  

This may not be the case in your situation, but I don't have anything else to go on right now, so wanted to point this out.  

Here's an older forum post from ATIH 2013 with this message, but there are more details about the error:

https://forum.acronis.com/forum/44928

 

Here are some other posts with similar errors, but again, they have more information about the error.  Looks like Antivirus can also prevent certain files/folders from backing up so excluding them from the AV scan may help

https://forum.acronis.com/forum/111137

Another possibility is the account access for the backup location is no longer correct (changed passwords, new permissions for network share where the backup may be located)

https://forum.acronis.com/forum/110253

How much space is left on your destination backup disk?

https://forum.acronis.com/forum/106651

OR... the backup job may just be corrupted (disk going bad, backup was abruptly stopped due to an abrupt system shutdown, etc.)  You could try creating a new backup job to the same location (give it a new unique name and put it in its own folder though).  Does it backup then?