Backup fails since upgrade to TI 2010

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

I have been using True Image for several years & recently upgraded from True Image 11 to True Image 2010. The previous version worked flawlessly, but I used v2010 last night & it failed. (Log below).

My system: Windows 7 32bit Ultimate, SATA hard drive, backing up to USB hard drive over Firewire. Nod32 & Prevx security, ISA Firewall. Computer connected to SBS2003 server.

Regards
Nick

1 Information 21/01/2010 7:55:18 pm Operation MyBackup started.
2 Information 21/01/2010 7:55:19 pm Priority changed to Low.
3 Information 21/01/2010 7:55:20 pm Analyzing partition '0-0'...
4 Information 21/01/2010 7:55:20 pm Analyzing partition 'C:'...
5 Information 21/01/2010 7:55:21 pm Analyzing partition '0-0'...
6 Information 21/01/2010 7:55:21 pm Analyzing partition 'E:'...
7 Information 21/01/2010 7:55:21 pm Create Full Backup Archive From: Disk 1 To file: "E:\MyBackup.tib" Compression: Normal
8 Information 21/01/2010 7:55:22 pm Pending operation 143 started: 'Creating partition image'.
9 Information 21/01/2010 7:55:22 pm Locking partition C:...
10 Error 21/01/2010 9:29:13 pm Failed to read data from the disk.
Failed to read from sector '103,391,776' of hard disk '1'.
Failed to read the snapshot. (0x10C45A)
CRC error (0x100155): ⎂Retry/⎂Ignore/Ignore ⎂All/⎂Cancel
11 Information 21/01/2010 9:39:13 pm Failed to read data from the disk.
Failed to read from sector '103,391,776' of hard disk '1'.
Failed to read the snapshot. (0x10C45A)
CRC error (0x100155): ⎂Retry/⎂Ignore/Ignore ⎂All/⎂Cancel: User response: ⎂Cancel
12 Error 21/01/2010 9:39:13 pm Operation with partition '0-0' was terminated.
Details:
Read error. (0x70003)
Tag = 0xDF81DA2C74EC501C
Failed to read the snapshot. (0x10C45A)
Tag = 0x14181C22EF45AD49
CRC error (0x100155)
Tag = 0x2AACB7B2AB852AF
13 Error 21/01/2010 9:39:14 pm Operation has completed with errors.

Fri, 01/22/2010 - 08:54
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 2

Just bought ATi Home 2010 and have not managed a single back up yet - exactly the same error as Nick Hill

Wished Id found this out before I purchased!!!

Sat, 01/23/2010 - 20:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Same problem here.
I have yet to be able to create a good image with 2010. This problem is only occurring on my OS drive. All other HDD images are fine.
I am running Windows 7 - 64bit

I think 2010 may have a problem.

Here is my log, just in case it helps;
______________________________________
<?xml version="1.0" encoding="UTF-8" ?>

Create Incremental Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue">Disk 1</textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"U:\True Image Backup\C_drive_backup\C_Drive_Full_Backup__@date@.tib"</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Maximum</textcolor></indent><indent value=4><endl/></indent><endl/>" module="11" time="1264236326" />

Read error. (0x70003)
Tag = 0xDF81DA2C74EC501C
Failed to read the snapshot. (0x10C45A)
Tag = 0x14181C22EF45AD49
CRC error (0x100155)
Tag = 0x2AACB7B2AB852AF</indent>" module="1" time="1264238608" />

________________________________________________

Sat, 01/23/2010 - 21:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 942

Hello all,

I understand the question and will do everything possible from my side to solve the issue.

First of all I would recommend you to check the partition for errors:

  • Go to the Command Prompt (Start -> Run -> cmd);
  • Enter the command:

chkdsk DISK: /r

where DISK is the partition letter you need to check. Please note, that checking the C: drive may require you to reboot the machine.

If the issue remains use the following KB article to download and install SnapAPI drivers.

Let me know if you need further assistance.

Thank you.

Mon, 02/01/2010 - 11:28
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