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Backup Failure

Thread needs solution

I am running Win 7 64 bit and TI Home 2010 build 7046

When I do a image of my full C drive I consistently receive the error

The archive is corrupted. (0x70020)
Tag = 0xF5F8CBCF76155639

When I rerun the backup, It completes successfully

Can you help

0 Users found this helpful

Hello Joseph,

Thank you for finding time to report about the issue. I understand your concern and will be glad to assist you.

Unfortunately due to the lack of diagnostic information it is hard to say what exactly went wrong. So this situation requires investigation. Could you please gather the following information?

  1. Exact sequence of steps performed
  2. Type of the backup
  3. Target location for the backup
  4. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!