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Backup failure: "Cannot find version 10"

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My backups have been failing pretty regularly, with the error message "cannot find version 10." A search of this website and a general Google does not show anyone else with the same error message.

Usually what happens is this - I create a new backup, which runs perfectly, validation also runs fine. I generally use all the default options. I will set is a file splitting option (usually set at 650MB), and I don't schedule - I generally run the backup only when I feel that I need to.

I will then get the error message when I run a subsequent backup using this same backup.

I think that the error message refers to the backup not finding the "v10" tib file (i.e., "My Data 9-15-2016_full_b1_s1_v10.tib").

However, the "v10" tib file is right there in the target backup directory.

The only solution I can do right now is a workaround - create an entire new backup from scratch. But the error message will show up on the new one as well.

 

Here are the program details:

Acronis True Image 2015 for PC

Build 6613

"Acronis True Image 2015 is up to date."

 

Thanks for any help that you can give me!

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Couple of options..

1) Try to repair and see how that goes..

Re-run the full Acronis 2015 installer and select the "repair" option (make sure to right click and "run as administrator" when launching.

After repair, run the schedule manager and delete all scheduled tasks using taskzap command.

After that, launch Acronis and delete the existing backup task (you can keep your backup files, but delete the settings).  

Create a new backup task, but use a unique name (one you haven't used before.  Put _B or someting at the end if you want to keep a similar name, but just make sure it's not one you've used before).

Hopefully that helps.

2) if not, you can try a  full uninstall using the cleanup tool and try a fresh install to see if that helps. 

Can only guess since we don't know where youre backing up to (internal, external usb, nas, remote pc share etc) and don't have any logs or view of the files to compare against.  Sometimes, just clean installing is the way to go as it will save you time troubleshooting in the long run (in most cases). 

 

Thanks for your reply!

I'm backing up to an external USB drive. Since the drive letter tended to change in the past, I used the Windows command to make the USB drive letter static.

I ran the Acronis System Report last night and have that to post.

BUT....let me try your suggestions first and see if that solves the problem. I'll let you know the outcome and post logs, etc, if this doesn't resolve the problem.

Greg, if the drive letter for your USB drive does change then this can cause this type of problem.  It is recommended to go into Windows Disk Management and change the drive letter to one further down the alphabet that then should be reused each time you reconnect the drive but won't be usurped by connecting another USB device such as a memory stick.

If you want to post the Acronis System Report, then check that it is less than 20MB in size or else the forum won't allow it to be attached.  This will also contain the logs.

The Log File Viewer app from the link in my signature (or Rob's above) is very helpful for looking at the log messages.

Followup to Bobbo:

So far, I have followed all of your steps, stopping without proceeding to Step 2.

The "version" number doesn't matter. This time, the error message was "Cannot find version 9. You may have moved or deleted it. Please click Browse and specifiy its location, or ignore this message."

I have Browse, Cancel and Retry Options. If I click the Browse option, the error flashes off for a second and then returns. If I click Retry, it also flashes off for a second and then returns. Cancel cancels the operation.

Version 9 refers to the last full backup split file created during the first backup I created. The final backup split tib file is "Backup Data 09172016_full_b1_s1_v9". This seems to mean that I can only create initial full backups, but can never add to that backup.

 

Most recent log file from viewer uploaded. Do you need me to upload anything else?

 

Followup to Steve:

Tthe external USB drive is static at the "S:" drive location. It hasn't made a difference.

Attachment Size
393179-133582.log 9.37 KB

Greg, thank you for the log file, interestingly this shows a different status / error to what you have been reporting.

id=34;  date/time=17/09/2016 22:46:40;  message=Error while opening configuration file
id=35;  date/time=17/09/2016 22:46:40;  message=Error occurred while creating the file

id=40;  date/time=17/09/2016 22:48:41;  message=Create Backup Archive From: C:\Users\gab1138\Desktop\ F:\  To file: Backup Data 09172016_full_b1_s1_v1.tib Compression: Normal File Split: 650 MB Exclude: System files  

id=50;  date/time=17/09/2016 22:51:33;  message=The following backups have been successfully created:
S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v1.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v2.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v3.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v4.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v5.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v6.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v7.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v8.tib S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v9.tib

id=51;  date/time=17/09/2016 22:51:37;  message=Validate Backup Archive Location: 
S:\Backup_Data_09172016\Backup Data 09172016_full_b1_s1_v9.tib  

id=58;  date/time=17/09/2016 22:53:44;  message=Operation has succeeded.

The above shows that the backup was successful and was validated successfully too - so the error message looks to be related to a different file than any of the backup files, i.e. Error while opening configuration file

As for which specific configuration file, it is difficult to know as there are several that it could be - probably the most likely is an issue with the Acronis Database files which track backup versions etc.  I would recommend trying a further separate validation for the task_name=Backup Data 09172016 from within the main GUI and see if this throws up any missing version files.

 

In Acronis True Image 2015, I don't see an option to create a separate validation-ONLY task. It was there in my prior Acronis 2009. In 2015 it seems like it's only available as part of the backup task.

Greg, sorry - I guess that I wasn't being clear in my advice, I did not mean to create a separate validation only task, but simply to validate the backup task itself, which you should be able to do by clicking on the (V) icon to the right of the task name then taking the Validate option from the drop-down menu shown.  You can also get to the same option via the Operations menu.

And I see the Validate option for an "Entire PC" full drive image that I have.

But for this backup, I only created a backup of selected "files and folders" - this is a separate backup of data only, not OS or full drive. There is no validation option in the "v" drop down.

Greg, I have just created a test task on one of my systems running ATIH 2015 for a files & folders backup and I get a Validate option for this the same as I do for a disks & partitions backup - see attached screen shot.

If you are not seeing an option to Validate this would suggest that Acronis does not think that the backup task has run yet?

Attachment Size
393231-133585.png 62.48 KB

I will try to check that later. I performed the full uninstall using the cleanup tool and I'll have to reinstall.

I created the original backup using the "Files and Folders" option, not the Full drive option. I can see a "validate" command for a backup created under the Full drive option, but not under a backup created using the "files and folders" option.

Attachment Size
393235-133588.jpg 54.44 KB

Completely reinstalled Acronis True Image 2015 after performing the uninstall using the cleanup tool. This seemed to clean up a lot of problems:

  • Created and ran a successful new full backup.
  • Followed then by a successful incremental backup - no error message as I reported in the original problem.
  • The "Validate" option reappeared in the "v" dropdown menu for ALL backup options.
  • I could also completely delete old backup files on the backup drive through Acronis - previously I had to delete those old files by hand.

So....is the the solution when Acronis starts ralphing all over my desktop - run an uninstall using the cleanup tool and then reinstall clean?

 

Steve and Bobbo, thanks for your help!

Greg, glad to hear that doing a clean install has fixed this problem.  It is sometimes a last resort but as you found out it can clear up a number of strange issues.