Backup failure with screen freeze

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Posts: 4
Comments: 5

I started an Acronis backup last night on my Windows XP computer, figuring it would have finished by this morning. Today, however, I couldn't get the screen to unblank--and my backup USB drive was still flashing. I finally unplugged the drive and manually turned off the computer. I turned it back on, and it seems to be working.

I gather from the event log that the backup was not completed, but I don't know why. (I tried to paste the log here, but most of it appeared not to show up.)

Any suggestions for what I should do next?

Thank you!

Jo-Anne

Tue, 07/20/2010 - 17:09
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Comments: 3268

Hello Jo-Anne!

Thank you for finding time to open the thread regarding this issue and share your experience with us! I completely understand your concern and will be glad to assist you.

There can be several reasons for this issue, but unfortunately it's hard to identify the exact cause without diagnostic information. So this situation requires investigation. Could you please gather the following data:

  1. Acronis Info from the problem machine
  2. Event logs from the problem machine (Start -> Run -> eventvwr.msc)
  3. Exact sequence of steps performed
  4. Build of the product you're running

After that please either send it to me via PM or attach to your reply here. This information will help us to localize the issue and to find an appropriate solution.

Should you face any issues with obtaining diagnostic information or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

I will be waiting for your reply.

Thank you in advance for cooperation!

Tue, 07/20/2010 - 19:49
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Beginner
Posts: 4
Comments: 5

Thank you, Yana! I think the problem was my hard drive failing. I also had trouble the next day trying to copy my datafiles to a DVD. I ran CHKDSK/R, and today Acronis was able to clone my drive. I know I need to install a new one soon.

Jo-Anne

Fri, 07/23/2010 - 01:59