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backup not following settings & cannot delete

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Backup set for 2 differential then full. Backup will make several differentials before making full. Attempts to delete old differentials via Recovery option results in program shut down.

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Which version of TrueImage? Which version of Windows?

Your backup scheme should look like this GH13 if you want the older chians to be deleted by the program.
If changes to the task needed, don'T.
If changes to the task needed, stop using the old task and create a new task similar to the settings of GH!13 except using your number of how much to keep.

GH13. Create Custom Differential Backup Scheme w/auto cleanup. ...Keep Full plus 2 Diff per chain. Store/Keep 2 chains. Use whatever number best fits your needs.

GH63. 64640: Hints to help prevent issues with your TIB backup files creation.

GH63. 75086: A discussion on how to configure backup schemes.