Backup not proceeding
I've been running Acronis True Image Home 2010 for a while. Recently it seems to have stopped backing up. More precisely it seems to stall out during a backup. It started a backup of my Documents folder on 6/3 and is only 7% complete with no progress for days. There is no information available anywhere as to its progress. The log just says it started the backup.
I tried running the Acronis Report application, but it says I don't have enough privileges to run the application. The report generated is two lines long: ReportDisks Ok and reportOss ok.
So this software has become basically useless since it isn't working and there doesn't seem to be a way to find out what it is doing. I'm running on Windows Vista Home Premium 64bit.
I didn't see any way to cancel the backup. I killed Acronis and have rebooted and let it run several times. It seems to stop at 7%. But I can't find a log to tell me what is going on. There was no folder produced on the backup disk. I'm running 7046. I had no problems until I "upgraded" to 7046. This behavior makes the software unacceptable as a backup tool.
What was the previous build you were using?
If you just installed 7,046 over the previous build, you might want to uninstall, do a clean up, and then reinstall. Sometimes installing over an existing version doesn't work well.
I followed the instructions and did the uninstall and reinstall as directed. I don't remember the previous build number. I guess I'll try uninstalling and reinstall again to see what happens. Pretty annoying.