Backup not working after Upgrade to Build 7119
Acronis told me yesterday about an available update fot my Trueimage 2012 (inkl. Plus Pack). So I went through this update as I always do. My Images are stored on a external NAS (Qnap219+) and I backup regularly (differential backup / version chains).
After Updating I startet my Backup job in order to create add a nex version of my differential backup.
After some minutes it stops and says: "The last backup has been canceled due to timeout"
What now??? Shall I delete all my images and start completely new?
I am a trueimage customer since several years an own many different licences for all of my computers.
Now, I am thinking about deleting all of them and never buy any Acronis Product in the future.
I do not have the time to solving problems after every update!!! This is not the way I wanna work with a procuct I should normally rely to?
Any kind of help would be appreciated.
Michael,
Try to start a new backup task. If this doesn't work, uninstall ATI 2012, reboot and install the new build. See if that works. Acronis might have tweaked their NAS support, for which they had problem, and that might create some access issues. I am just guessing.
Hello to all,
thanks for your help and suggestions.
First I created ne Backup Jobs. The first backup worked but the second one (scheduled) failed, as the alredy existing ones did. After that I tried to uninstall acronis, but... it couldn´t get uninstalled. It still showed up under Programs. I had to investigate to find a programme called ATIH_Clean_UP_2012, which didn´t help. The entry still existed.
Now I reinstalled and at the moment I am creating another image again with a new backup job. If this will not work... Acronis has lost a very unsatisfied customer after several years!
Don´t get me wrong! A system has to work, even after updates! I do not have the time to analyze problems after each upgrade. That made the software unacceptable expensive for me. Sorry, that I am angry but how can I trust my old backups in that case.
Michael,
I have had similar problems only after updating to the latest version, which is advertised with improvements. I have had no issues with previous backups. In my case, I would perform an incremental image in 9 minutes, which included the validation process. The image size would finalize at 12GB on my external hard drive, worked flawlessly. I always perform my backups by using the F11 at system start up method. So, I upgraded to build 7119, restarted the system, activated the sofware via F11 and began the incremental backup. All settings are unchanged from the prior version. The process begins and where the timer always indicates 9 minutes remaining, this time states 36 minutes, hum? The timer then fluctuates from 36, to 24, to 39, to 1 hour, to 1 1/2 hours, 2 hours, 36min, etc. The green progress bar which usually moves along, comes to a slow crawl with this build. After 1 hour, the progress bar makes it 1/2 way across, when a window opens, which states "out of memory" and that the "drive is full". This is a 12gb incremental with an available drive space of 200gb, so that is not the problem. I repeated this on 2 additional hard drives, and experienced the same failure. Then I attempted a full image backup, failed in the identical manner. I then restarted the system and found something interesting. The latest build will perform the correct incremental backup, but only in the Windows environment, and with that, it took 3 attempts to be successful. I then uninstalled the latest build, using ad/remove programs. After a system restart, all of the Acronis files, folders and registry entries were left intact. The program now would not reinstall and reported that it already existed. However, the software would not run. So at the suggestion of Acronis, I used their removal tool. Yes, it did get rid of Acronis, along with several other files and registry entries for other non Acronis programs. After that restart, I had windows popping up on 4 programs which files had been removed. My advise to anyone who is considering using the Acronis removal tool, DONT!! I then restored a previous incremental image which was created prior to upgrading to the latest build. Restoring to that version put everything back to performing backups as they are supposed to. I then posted a question to the group. The moderator answered to uninstall/re-install which seems to be the answer for everything. What ever happened to the days of analyzing the problem? Then it was that the problem was my external drive. Which I challenged with 3 drives have failed, all worked with the prior build. That was the last that I heard! I have 10 registed versions of Acronis True Image, 10 of them! Yet, the only support available to a faithful customer of over 10 years is a message board where the company FAILS to answer to the flaws in their own software!! Not a good way to do business. So, after many years of using their product and hundreds of my personal customers who I have recommended their products, I as well am severing my relationship with this company. It is all about accountability, or in our cases, the lack of. I am sorry to see that you are stuck with a similar situation.