The backup is postponed
Why do I keep getting "The backup is postponed. To run the backup, click BACK UP NOW" on some of my backups?
--resurrecting a dead thread: Just upgraded to 2015 and have the same issue.
No error message, nothing in help file, very frustrating.
Check to be sure that your scheduling screen/advanced settings
does not have the "run when idle" checked. it shoud be unchecked.
I have the same issue as oldgummy, "backup postponed". And to your suggestion Sergey, I sent in a complete system report per tech brief 1518 (about 2-weeks ago) and did not get any reply. Also, did all the suggestion on that tech brief to no avail including downloading the schedule fixer program and rebuilding the profile for the backup.
This computer is set to run its backup in the early morning hours when the computer is asleep. I have checked it several times (by rescheduling it for a few minutes out and putting the computer to sleep) and it consistently wakes up but never runs the backup. I set it run the backup during the day and again, it does not run and gives the "backup postponed" message.
We have a number of older ATIs running on computers here at my church and we have never had this problem. The problem seems to relate to 2015.
Appreciate any help you can offer.
Where is the backup being directed to?? Is the storage disk a network or NAS or a direct usb connection?.. If usb, is it usb3 or usb2?
Often, these type devices has their own sleep timers. Turn off sleeping on all the devices.
The backup is being directed to a Drobo network drive that as far as I know has no sleep timer. We have 10 or so computers using (older versions of) ATI to carry out a backup to this drive at all hours of the night and they work fine.
Bill,
I am not familiar with the Drobo so my comments are not specific to it.
If the storage disk was not attached or accessible, I believe the message would have been "file not found".
So, maybe try altering the start time on the task which is not working. Perhaps the Drobo is tied up with other appliations, but that is only a guess on my part.
I have tried several different start times. When testing to see if any of the Acronis suggestions worked, I would test by setting the start time a few minutes out, put the computer to sleep and watch to see if it woke up and started the backup. It woke up every time but never ran the backup.
At anytime of day, I can access the Drobo storage device and see the backup files we have written to it from other computers. It appears to be ready to go anytime.
The problem lies with the Acronis TI not doing what it is suppose to do. Thanks for your suggestions and interest.
Bill,
Which version of Windows is involved?
Are you usiing the most current version of 2015 which is build 6613 released July 20?
How does the problem computer access the Drobo? Via a network address?
Is this computer using the same address as the computer which are successful?
The problem you are having is an unusal one to say the least. This type of issue usually calls for a TI utility cleanup and a re-install.
A link to the 2015 cleanup utility is my signature link 4 below.
If you are willing, I wold be interest in looking at your log files and script files. Would you consider put them into a zip file and attach to a posting or sending them to me via a private messae. Understand, I am not Acronis but a user.
The OS is Windows 7.
Yes, the most current build 6613 is what is being used.
The computer and the Drobo network drive are both on a common LAN. From the computer (and from within Acronis TI too) one can see the Drobo drive and set it as the backup target.
I am reluctant to try a cleanup and reinstall just yet but may carry it out if nothing else can be done. I believe that Acronis tech support should come forth and make recommendations on how to fix this problem. They apparently have or suspect a scheduler problem since they released a schedule clean-up utility as recommended in the 1518 tech brief.
I will have access to the computer next Tuesday night when I do my computer work at the church and will capture the log and script files for you -- if I can repeat what I did once for Acronis. I might even still have them on the computer.
Another option you can try is the "repair" option.
Start the 2015 installation file and you are immediately prompted with a "Repair or uninstall" option.
This file can be downloaded from your Acronis webaccount. Signature item 9 below, picture 6 within that link.
The repair will overwrite the existing install with new files. That might help.
Another possibility would be to elevate the operation priority to normal or high.
http://www.acronis.com/en-us/support/documentation/ATI2015/index.html#7…
When 2015 was installed, was it a fresh new installation or was it an upgrade overtop the prior version?
If upgrade, which version of TI was prior installed?
When the task backup is postponed, and you choose the task "Back up now" option,
is the "back up now" backup successful?
Tech support very very rarely ever posts on the forum. 99% of all help is via community volunteers.
YOu can get paid support and they will refund your money if the problem determined to be a bug.
Thanks for the suggestions.
1. I will try your repair suggestion the next time I am at the church (Tue night).
2. Will try and elevate the priority on the program to normal of high. Never considered doing that.
3. The install was a new one from a boxed copy. I am not sure as to whether the 6613 build came from the boxed CD or a web upgrade; I suspect the later. The program has not been loaded that long and as best I can remember, I believe it did work initially.
4. When the task is postponed and I kick off a "back up now", the backup does start and complete normally.
5. I appreciate your sharing your experience with Acronis's support of web forums. I do not care for companies that do not provide some minimum free support, so next purchase, i will look at alternatives to ATI. I noticed on Acronis's Support page
http://www.acronis.com/en-us/support/
that Aliya Rakimgulova, Vice President, Worldwide Support, states that "Customers come first". I see this as big joke! A case of all talk and no action.
I greatly appreciate your suggestions and help.
Attached is the zipped log files I sent to Acronis per tech brief 1518. I believe it contains all you requested but am not absolutely sure. I can look for other files is this is not all you wanted.
GroverH,
I was over at my church and had time to try some of your suggestions, and it appears that one solved the problem. I downloaded a copy of ACI from the web site and ran the repair option. I then setup a scheduled backup and tested to see it would run and it did run. As to whether it will run consistently, only time will tell.
Greatly appreciate your help and may someone come along and help you with one of your problems.
Check your private messaging. I send one last night after a review of your zip file.
Did you ever find a solutiond for this?
I'm having the same issue although i have been using this program for over a decade.