Backup produces "index is corrupted (0x70025)" error
As of a few weeks ago, the Acronis backup task that had been running every night, to produce one full backup and 6 incremental backups per week, started to fail with the error: index is corrupted (0x70025). See the entire log, which is copied at the end of this description. The backup is a disk backup from C: to an Acronis Secure Zone created on a second internal disk. And my version is Acronis True Image Home 2010 (build 7,046).
I have searched the forum, and while I have found other reports of the 0x70025 error, I did not find anything that helped.
I did a "CHKDSK C: /r", which fixed some minor errors, but the problem persisted. And I don't know of any way to check the ASZ itself. So I ran the AcronisReport tool, and have attached the report to this topic.
Please let me know what I can do to fix this problem.
Thanks,
Dennis
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1 Information 1/30/2011 4:08:41 PM Operation System_C_DMCR-HOME_1_22_20117 started.
2 Information 1/30/2011 4:08:42 PM Priority changed to Low.
3 Information 1/30/2011 4:08:42 PM Analyzing partition '0-0'...
4 Information 1/30/2011 4:08:43 PM Analyzing partition 'C:'...
5 Information 1/30/2011 4:08:43 PM Analyzing partition '0-0'...
6 Information 1/30/2011 4:08:44 PM Analyzing partition 'D:'...
7 Information 1/30/2011 4:08:44 PM Analyzing partition '2-5'...
8 Information 1/30/2011 4:09:03 PM Create Incremental Backup Archive From: Disk 1 To file: "asz:\System_C_DMCR-HOME_1_22_20117" Compression: High
9 Information 1/30/2011 4:09:03 PM Pending operation 143 started: 'Creating partition image'.
10 Information 1/30/2011 4:09:03 PM Locking partition C:...
11 Error 1/30/2011 4:10:18 PM Operation with partition '2-0' was terminated.
Details:
Index is corrupted. (0x70025)
Tag = 0x89D94B01B483E0EC
12 Error 1/30/2011 4:10:18 PM Operation has completed with errors.
Attachment | Size |
---|---|
acronistih2010report_20110130_afterchkdsk_r.txt | 206.72 KB |

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Hello Dennis!
Welcome to our Forum, and thank you for finding time to report about the issue. I understand your concern, and will be glad to help you.
Thank you for the report provided. It didn't indicate any errors with the hard drive itself, but still there can be issues with the file system. Could you please follow the instructions mentioned here?
If it's not the case, please gather Acronis Info, submit a case with the information attached, and let us know it's number.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
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