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Backup True Image HD failed to boot from disc

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Hello,

     We recieved a "Acronis Factory Setting Restore Disc" (2013 version) from the manufacturer of an imaging system (Bruker Fluorescence Microscopy) we purchased a few years ago.  The hard drives have failed and we now need to restore the image on new mirrored hard drives.  However, the computer does not boot from the disc.  It appears to not recognize it as bootable.  The disc contains a large image file, OAAA1.TIB and a small directory labeled f11.  Any help about what is going wrong would be greatly appreciated.

Regards,

Roy

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Hi Karen,

That disc does not appear to be bootable.  If it contains a .tib file, which is the backup image and probably not a bootable disc.  Also, OEM versions of products are not directly supported by Acronis and neither are older versions, so I would defintely reach back out to the vendor to ask them if the disk is supposed to be bootable, and if they verified it was bootable when they shipped it, or not. 

My guess is, even if it is supposed to be bootable, because you are using a Mirrored setup (RAID), their disc does not have the drivers for your RAID controller.  They would need to build you a WinPE bootable media and include your RAID controller drivers in it to detect the RAID... that's assuming it can boot, which you're not there yet. Otherwise, the disc is not bootable, was a bad burn, or something else - can you boot it on any pc - like a standard computer - just to make sure you can get to the Acronis software on it? if not, it's not bootable for one reason or another. 

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