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Backup unsuccessfull...

Thread needs solution

Hi, I get the following err msg :

Opération avec la partition « 3-0 » a été terminée.
Détails :
Impossible de créer le snapshot de volume (0x70021)
Tag = 0xA5695862AAF8E6A0
Echec de l'obtention de l'état de l'image statique. (0x10C44A)
Tag = 0x14181C22EF45B09F
Déjà arrêté. (0x9)
code = E0000004)
Tag = 0x2AACB7B2AB852AC

Any idea, please ?
Thanks

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Context of unsuccessfull backup :

Win7 64 Bits, Acronis TI Home 2012 plus pack (Buil 6131)...
Thanks,
Fxr999

Hello Fxr999,

Welcome to our Forum, we're glad to greet you here.

The build you're using is an outdated one. Please update your software to the latest (#6154) build. If the problem remains, send us Acronis System Report.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.