Backup Validated But Won't Restore

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I have a separate internal data disk containing a little less than 3 TB's of irreplaceable data. I use Acronis True Image on a daily basis for backups. My data disk died a few days ago and I thought - no problem - my NAS-targeted backup ran successfully last night (according to the Acronis message I received). I bought a replacement 5TB disk and began the restore operation. After 18 hours of restore, I get a message stating "Recover Operation Failed" but no further explanation. After a little looking on the web, I then ran a backup validation operation. After about 12 hours, Acronis reports the validation was successful. Thinking the first time was a hiccup, I re-ran the recovery and 18 hours later came up with the same error message. Not feeling too good at this point.

So if the backup is claimed to be good, why won't it restore? What options do I have at this point? I do have one additional offsite backup I took on an external drive before I converted to Windows 10 so I might have one additional backup source, but I am concerned about the restoration. I mean what good is a backup if I can't restore it?

Any help would be appreciated. Thanks in advance.

Tue, 09/01/2015 - 00:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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contact Acronis support, perhaps via live chat that you have a recovery problem.
Acronis advertises that they help with recovery--even with out warranty coveage.
You need to have your serial registered in your Acronis web account and indicate you have a recovery problem.

the issue could well be the 5tb. Do you have any other choices such as same size as original?

What os was the old? Was it MBR or GPT partitioning?

Tue, 09/01/2015 - 00:53
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 6

Thanks for the quick response. The drive that failed is a data drive only, but was originally created under Windows 7. I think it was MBR partitioning. The new one I formatted as GPT on the first attempt, then changed to MBR on the second attempt. The 5TB drive is brand new since the old one was about 90% full. I seem to be able to create files just fine on the new drive. I could always buy another drive, but I have no reason to believe the 5TB drive I have is bad.

I haven't been able to find any direct Acronis support. Their live chat function is grayed out as are the phone link. Maybe they're temporarily down?

Tue, 09/01/2015 - 01:09
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 172
Comments: 11125

As this is a DAta drive, one attempt would be to use the Add disk option and format as GPT to preserve your space.

Then restore as a files/folder restore rather than a partition restore.

Begin the access to Acronis via the upper right corner of this webpage.

http://www.acronis.com/en-us/support/contact-us.html

In support step 2, click on the opton "To solve recovery issues"

Tue, 09/01/2015 - 01:31
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 6

Thanks again. You seem to be the expert in this space. I've used your useful guides before. Thanks for helping out everyone here. Will try Acronis chat support next. Just wish it didn't take 18 hours for each attempt.

Tue, 09/01/2015 - 01:39