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Backup validates but won't recover (True Image 2014)

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I have an ongoing issue with TI 2014 on Windows 7.   The backup validates fine when I run the validate command but when I attempt to recover a file I receive an error that a certain .tib a file cannot be found.  I am able to see the file and open it so I know it exists.

Two questions:

1) Is this a known issue with TI 2014?

2) Has it been fixed in TI 2016?  I see no point in upgrading if, indeed, it is still broken.

bT

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bT, without seeing the full log messages for your attempt to recover a file from your validated backup image, it is difficult to comment on what the cause of this problem is.

As this is essentially a Recovery issue, please be aware that you can contact Acronis Support direct for help, as per article: 18623: How to get Technical Support: Tips, Tricks and Useful Information which states:

5.    Recovery issue
- Related to recovery issues with the full version of the product
- Free of charge
- 24x7
- Not limited (Assistance with the recovery issue can be requested any time, even if you’re out of 30 days free support and don’t have PPI)
- Provided with e-mail and chat
Response time:
-  3 business days via e-mail
 - immediate via chat

Thank you Steve!

I was not aware I could get support for 2014.   The web site shows 2015 and 2106 only.

I'll paste in the exact error once this validation completes.

bT

bT, can you navigate via Windows Explorer to the remote network location for the incremental TIB file, and do you see all of the other files that comprise the version chain for this backup version?

See KB document: 45527: Acronis True Image: Troubleshooting Network Connection Issues which may be of help with this issue.

I would also recommend looking at the full log for the attempted restore task.  See Viewing log

Steve, I do see all the other files for the backup.   The odd thing is that I can recover drive D just fine.  Only drive C has an issue and both are going to the same NAS location.   A few weeks ago I deleted all the backups and started from scratch thinking that would help but the problem persists.

My main concern is that Validate says all is well. I run validate after every backup so that I know immediately when something goes wrong.

The log view shows good except for one warning today when I cancelled a validation.

 

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bT, do you get the same error if you choose a different backup image file, i.e. the initial full backup image rather than an incremental image file?

Have you tried doing this using the Acronis Rescue Media so that it is completely outside of Windows?

Steve, it does not allow me to get to the point where I can select a different image.  It displays the message and then just spins indefinately.

I have not tried using the Rescue Media yet since I cannot afford to take this computer down right now.  I opened a support ticket so we'll see what happens.

Thanks!

Steve, I am able to boot with Rescue Media and access the files.  Although it is a little confusing what I am selecting.  The Rescue Media application doesn't provide the date selector widget that the Windows version does.

I opened a support ticket but ended up closing it out of sheer frustration.  The support rep was giving me hours of homework that I could not afford to complete.  I am a software developer and when my workstation is down I am not working nor billing.

I started a new backup from a clone of my previous settings.  It ran for 2 weeks with no issues and now, today, I am back to the same error message about being unable to access a file which I can see and open.

Have you tried comparing the backup logs from where this was working OK with where it is now giving the error message to see if there is any information that could help indicate why the error is being given?

One other option that you could try would be to sign up for the ATIH 2017 Beta program and see how that new version works for you?

To be clear, the backups are not failing and I didn't try backing up from boot media.  It is the recovery that is failing and it does't seem to leave log entries when it is successful.

The support manager suggested that a new version would be coming out and that I should give the trial a go.  I had not see any announcement yet for the Beta.  I will give that a go.  I have nothing to lose at this point and I am looking for alternative products.