Backupjob failes with "Insufficient system resources exist to complete the requested service"

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Hello Support Team,
we have the following on a client's server problem:

The backupjob breaks mostly from the change from C to D partition with the following error:

Snapshot of the volume can not be created (0x70021)
Insufficient system resources exist to complete the requested service (0xFFF0)

Backup Log (sorry for the german language, but the error codes are helpful):
1 Information 06.01.2010 22:00:05 "Lw C Tagessicherung" gestartet
2 Information 06.01.2010 22:00:06 Analysiere Partition 0-0...
3 Information 06.01.2010 22:00:07 Analysiere Partition C:...
4 Information 06.01.2010 22:00:07 Analysiere Partition D:...
5 Information 06.01.2010 22:00:07 Analysiere Partition 0-0...
6 Information 06.01.2010 22:00:09 Analysiere Partition F:...
7 Information 06.01.2010 22:00:10 Ein Child-Prozess endete mit dem Code 0
8 Information 06.01.2010 22:00:10 Ausführung des Benutzerbefehls erfolgreich: C:\Batchdateien\Acronis Datensicherung\Tagessicherung\Dateien löschen älter\delage32\Tages_Delete.bat
9 Information 06.01.2010 22:00:10 Analysiere Partition C:...
10 Information 06.01.2010 22:00:11 Vollständiges Backup-Archiv erstellen Von: System (C:) In Datei: "F:\PDC-W2k3-01_LwC_Tagessicherung.tib" Komprimierung: Hoch
11 Information 06.01.2010 22:00:11 Ausstehende Operation 138 gestartet: "Partitionsabbild erstellen"
12 Information 06.01.2010 22:00:17 Partition C: sperren...
13 Fehler 06.01.2010 22:00:19 Snapshot vom Volumen kann nicht erstellt werden
14 Fehler 06.01.2010 22:00:19 Details:
Snapshot vom Volumen kann nicht erstellt werden (0x70021)
Tag = 0xA5695862AAF8E776
Einstellen der Snapshot Bitmap fehlgeschlagen. (0x10C44E)
blocks = 1869E51)
Tag = 0x14181C22EF45ADA1
Für diesen Befehl ist nicht genügend Speicher verfügbar (0xFFF0)
code = 80070008)
Tag = 0xBD28FDBD64EDB8AFAktion mit der Partition "C:" wurde abgebrochen.

15 Fehler 06.01.2010 22:00:19 Operation mit Fehlern beendet.

The first backup run after a reboot of the server usually succeeds.

System enviroment:
Hardware: Fujitsu Siemens Server TX150S6
RaidCtrl: LSI 1078 SAS Ctrl 512 MB with BatteryBackupUnit
Raid-Array: 3x 750GB as Raid 5
Partitions: Drive C: 100GB (allocated: 18 GB); Drive D: 1,3 TB (allocated: 210 GB);
RAM: 4GB
Pagefile.sys: 4096MB - 8192MB on Drive C:
OS: Windows 2003 SBS Standard SP2
Installed Acronis Products:
ATI Echo for SBS with Acronis Universal Restore Build 8.319
Acronis Recovery for Microsoft Exchange Server Version 1.0 Build 220

Already changes:
1. (recommended by the server manufacturer) upgrade the firmware of iRMC, BIOS, RaidCtrl, onboard NIC to the latest versions, update the driver for RaidCtrl, onboard NIC and chipset in Windows
2. Information from Acronis-KB:
2.1 CHKDSK on Drive completed without error
2.2 Reg-Key IRPStackSize added to MS KB285089 and tested values of (decimal) 32 - 50 without success. Instantaneous value of 50
3. (recommended by the server manufacturer) replacement of the hardware: RaidCtrl, reinitialization of the raid array completed without error

In the Annex, are also still:
- ATIreport.txt with Acronis Report.exe created
- Screenshot of DeviceTree \ Drivers \ PartMgr; the branch \ Drivers \ volmgr could not be found
- Screenshot ATIEventLog

I hope you can help me. Thank you for your efforts.

best regards

Attachment Size
Backupjop_failed_TX150S6.zip 698 KB
Mon, 01/11/2010 - 11:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 4
Comments: 25

Something new here ? I have got exactly the same errors on a maschine running Win2003 Server. I already tried latest Build of
Snapi and Trueimage Versions as well the things above.
Orginial it was Trueimage Server 8.0 that worked wunderfull for years and from now to then quit doing its job with the mentioned error
above. I already tried True Image Echo Server and Backup and Recovery (both with latest builds and uninstalled with the Acronis cleanup utilities). Error still occurs...Maybe there is an issue with the german language version ? It`s a really bad thing... I also tried Drive Snapshot. That works without any problems...So please....Help us...

1 Information 28.03.2010 22:00:04 "Tagessave" gestartet
2 Information 28.03.2010 22:00:06 Analysiere Partition 0-0...
3 Information 28.03.2010 22:00:06 Analysiere Partition E:...
4 Information 28.03.2010 22:00:06 Analysiere Partition 0-0...
5 Information 28.03.2010 22:00:07 Analysiere Partition C:...
6 Information 28.03.2010 22:00:07 Analysiere Partition D:...
7 Warnung! 28.03.2010 22:00:07 Priorität geändert in 'Niedrig'
8 Information 28.03.2010 22:00:07 Analysiere Partition C:...
9 Information 28.03.2010 22:00:08 Analysiere Partition D:...
10 Information 28.03.2010 22:00:12 Inkrementelles Backup-Archiv erstellen Von: Festplatte 2 In Datei: "E:\Serv-GV\serv-gv.tib" Komprimierung: Normal Ausschluss: Durch Ausschlussmaske erfasste Dateien Kriterium: *.bak, *.~, *.tmp, Beschreibung: "Tagessave Serv-GV auf interne Festplatte"
11 Information 28.03.2010 22:00:12 Ausstehende Operation 138 gestartet: "Partitionsabbild erstellen"
12 Information 28.03.2010 22:00:12 Partition C: sperren...
13 Fehler 28.03.2010 22:00:34
Snapshot vom Volumen kann nicht erstellt werden: None
14 Information 30.03.2010 17:27:29
Snapshot vom Volumen kann nicht erstellt werden: None: Benutzereingabe: oK
15 Fehler 30.03.2010 17:27:30 Details:
Snapshot vom Volumen kann nicht erstellt werden (0x70021)
Tag = 0x2CBDD167CBCA9580
Aufzählung der geöffneten Dateien auf dem Volume fehlgeschlagen. (0x10C451)
Tag = 0x14181C22EF45ADD0
Nicht genügend Systemressourcen, um den angeforderten Dienst auszuführen (0xFFF0)
code = 800705AA)
Tag = 0xBD28FDBD64EDB8AFAktion mit der Partition "0-0" wurde abgebrochen.

16 Fehler 30.03.2010 17:27:31 Operation mit Fehlern beendet.

Tue, 03/30/2010 - 15:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 1

Hallo Marco,

schick mir eine PM mit deiner eMailadresse, dann kann ich dir ein kleines Dok zukommen lassen. Das hat bei mir geholfen.

Gruß

Stefan

Wed, 03/31/2010 - 06:35
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Posts: 613
Comments: 8747

Interesting that the same failure is on the German version on both occasions.

Has there been a Microsoft update that might have been applied recently?

I would expect that error message to appear for either a problem with RAM or possibly if the IRP_STACK_SIZE isn't sufficient.

Has a new program been installed recently?

How feasible would it be to run memtest86 on the Server? Probably not feasible at all as this would mean shutting it down and taking it offline for a number of hours.

Wed, 03/31/2010 - 08:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I do not think that it is a MS Update problem or a memory issue and IRP_Stack_Size is already 50. Also, I already changed the HD. The server is running fine except Acronis...

Wed, 03/31/2010 - 09:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Stefan and Marco, let me help you to fix the issue.

First of all I may suggest you to install the latest SnapAPI drivers, since there are "Einstellen der Snapshot Bitmap fehlgeschlagen" error in the log file from Stefan's first post.

Please download the update using this link, install it and reboot the machine. After that please try to back up again and check if the issue persists. Please be aware that you should install the update for Acronis True Image software only, Acronis Backup&Recovery uses different SnapAPI version, please let me know if you're using it.

If the problem still persist, please try to increase memory pool as described at this Microsoft KB article.

If the above workarounds don't help you, please collect AcronisInfo tool output and submit a support request.

Please let me know if you need any additional assistance.

bodgy, thank you very much for your help.

Wed, 03/31/2010 - 13:14
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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....many many thanx to Stefan. His approach worked for me and I will post the necessary steps.

1. Boot.ini:

- delete the Switch "/3GB /userva=3030"  and ignore the Exchange "wrong memory message" in the eventlog

 

2. Registry: expand Kernel Memory

 

- Change Key „PagedPoolSize“ to Hex-Value "ffffffff" (max. Kernelmemory)

- Change Key „PoolUsageMaximum“ Dez-Value "40"

 

3. Registry: expand  Desktopheap from  3072KB to 4096KB - see MS KB 126962:  http://support.microsoft.com/kb/126962

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems -> Windows

 

%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,4096,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16

 

4. Registry: expand Kernel Memory

 

Change Acronis Tasks and compression to priority „Normal“

 

 

5. Windows Server Systemperformance (not on Terminalservers)

 

Switch to:

 

optimal performance for "Backgoundservices" and "Systemcache"

 

6. Restart the server

Wed, 04/07/2010 - 10:26