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Hello everybody,

I use "Acronis True Image Home 2010" from the start.
I regulary make "backup / restore" every 3-4 weeks.

My very bad problem of today (I precise that I have only one computer and no change of "hardware" since many months) :

I run a "restore" from "Acronis True Image Home 2010" installed on my "Windows 7 Pro x64", the computer "reboot", "Acronis" run, after having chosen the image and the disk, I have the beginning of the "restore" which starts, then nothing "just the back "blue Acronis wallpaper", the computer is blocked.

I made a "reset" on my computer, I boot with my "CD-ROM Acronis boot disk", I chose the option "restore", the pannel to chose the disks appears, I can NOT chose the disk where my image is.

Clik with the mouse -> BIP, BIP
Keyboard -> BIP, BIP

I can not chose any disk nor image. I try with another "CD Acronis" …. With the same problem.

My computer has no system "Windows 7" anymore !!!!!

My luck, on the same computer I have a partition with "Ubuntu"+ "VMware player" + "one VM image with Windows 7". I make a "BartePE disk" with a plugin "Acronis"… I boot my computer and "BartePE" runs, I can run "Acronis" and chose the image and the disk… I can finally have a computer running…. THANK YOU TO "BartePE" who save my computer !!!!!

I use regularly my "Acronis CD Boot", et recently I had some porblems, as per exemple, some "freeze" of Acronis the only solution is to reset the computer.

Or more recetly, the backup (started from le "boot CD") started well but the remaining time vary a lot (normally the backup has a total of 5 files of about 4Gb). Acronis creates file number 6, file number 7 ???? I made a reset of my computer, after the reboot (Windows 7) I found no trace of files 1 to 7 ???

I ask myself why these new problems ? I do not have an answer !

I am disappointed and less confident now after these very big problems.

Your opinions and comments are welcome. Excuse me for my bad English.

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It sounds as though you are doing incremental backups. I have never used this feature
as it leaves one vulnerable to problems if you do not test the restore periodically.

I use a 3 drive, full backup and restore technique.

I do a full backup to 500gb hard drive in a removable drive bay.

I then immediately restore that backup to another drive in another removable drive bay.

I then boot from the restored drive to test integrity. If good I turn off machine,
turn off the 2 removable drive bays and boot my system normally.

I now know I have a good backup and I already have a drive ready to go if
my C drive fails.

If your incremental backups are gone, I don't know how you can recover.

I've never done a backup "incremental" but only "full" ... the problem is the "freez" Acronis with a "boot" from CD-ROM.

And much more severe (restore initiated from my Windows 7, with "restart" automatic by Acronis), the screen ""Acronis blue"" no more "windows" on screen so the only way is to Reset the computer!

If the system is locking up when you boot from the Rescue CD I would
guess that you have a hardware issue.

What type of hard drives do you have?

What are you backing up to?

What is your system type?

The problem is the unreliability of the core recognition hardware used by "Acronis". Since a "BartPE" is "Windows XP" which detects the hardware and in this case no problem and then run "Acronis" which uses the recognition made by Windows.

At boot the CD I have a very short message giving errors until "black day" it did not pose such a problem.

My system:

QuadCore Intel Core i7 920
12288 Mo (DDR3-1333 DDR3 SDRAM)

NVIDIA GeForce GTX 295

Gigabyte Technology EX58-EXTREME

Intel(R) ICH10 Family 2 port Serial ATA
WDC WD1500HLFS-01G6U0 ATA Device (139 Go, IDE) -> Windows 7 (C:\)
WDC WD3000HLFS-01G6U0 ATA Device -> Files (D:\ + E:\)
ST3250620AS ATA Device (250 Go, 7200 RPM, SATA-II) -> backup only for Acronis image (Z:\)
ST380013AS ATA Device (80 Go, 7200 RPM, SATA) -> Ubuntu
Optiarc DVD-ROM DDU1675S ATA Device
PLEXTOR DVDR PX-860SA ATA Device

Try removing all drives but the following:

WDC WD1500HLFS-01G6U0 ATA Device (139 Go, IDE) -> Windows 7 (C:\)
ST3250620AS ATA Device (250 Go, 7200 RPM, SATA-II) -> backup only for Acronis image (Z:\)

Boot from the cd

Can I actually dismantle piece by piece my PC. But I do not want to do. Sorry.

I found (for my) "two" solutions:

1 - BartPE (the best)
2 - Acronis Boot CD 2011 (without being sure because it is still BETA)

Download and try the Safe Media solution for Acronis

Also, if you are doing Full backups and the backup files are in pieces, check the
file system used on the backup drive. If it is FAT that is probably why you have pieces.

You should be doing your backups to an NTFS formatted drive.

"Download and try the Safe Media solution for Acronis"

*****************************
You mean that?

Product native bootable media
Build: #7046 Taille: 35.54 MO

to "Acronis" server ?

snifferpro wrote:

Also, if you are doing Full backups and the backup files are in pieces, check the
file system used on the backup drive. If it is FAT that is probably why you have pieces.

You should be doing your backups to an NTFS formatted drive.

********************************************
Yes, my drive (backup) is FAT32, is voluntarily that I have set for FAT32 file happens to have several "image"

If you are backup up to a FAT formatted drive you will get pieces.

If you do a full backup to an NTFS drive, you will get 1 tib file.

***************************

Yes I know it is my choice...

I created a new "Acronis Boot CD 2010" using the ISO file on the server Acronis put in my account.

I have exactly same problem.

1 - Boot with the CD -> OK
2 - I chose my disk where I have my backup
3 - Acronis "Freez -> BIP (mouse and keyboard)

I'm not sure if the Safe Media Add-ON is still available, but check out
this link and see if it works for you.

That link will not solve you multiple image parts. Backing up to an NTFS
formatted drive will fix that.

I think you do not fully understand my problem (my English is bad! I know) :-(

Once booted with "Acronis Boot Cd 2010" I have a program that "freez" and that regardless of what I do, I can not choose any drive "FAT32" or "NTFS".

I do not see why I should put all my discs "NTFS" to satisfy the "Acronis Boot CD 2010"?

I have one computer with this configuration, I want to make backup of my system from any disc from any disc.

I think I understand your problem. You are saying that when you boot with the
Acronis boot cd the system hangs, or stops, or does not respond.

Did you try using the SAFE option?

http://www.acronis.com/company/inpress/2007/03-15-boot-loader-2.html

My observation:

"Acronis Boot CD 2010 build 7046", is a problem with my computer. It is (for me) is a problem of "core" (detection and maintains drivers), as with "BartPE" I have no problem !

I did only one test with the version "2011", but this problem "seems" to be corrected? With this version (2011), No error message displayed very quickly after the appearance of the logo "Acronis" in style "terminal MS-DOS" (in 2010 -> Yes)
I will carefully monitor the progress of the new version and test different "builds" with my computer...

I just noticed that "Acronis" has released its version 2011 ... have not had much interest from the programmers at my participation in the forum "beta", and for this problem ... I do not know whether or not the problem is fixed!?

I had no demand for testing to be done (by the programmers) to help .....

It doesn't sound lilke a "detection" problem. You said it happens even if you use a WindowsPE disk. It sounds like the hardware drivers are working far enough for all the drives to be identified. the problem seems farther down the code than that. This could be a poroblem with your hardware or a with ATI , or an incompatibility between the two.

BTW, I could have missunderstood but I thought you said, Windows is identifying the drives when you do a restore. ATI uses linux for disk restores, unless you are using a windowsPE disk, so except for PE bootups, it's linux running and not Win.

I'd contact Tech Support. Unfortunately they will probably be very busy right now as a new version was just released.

Before ATI can restore a partiton/disk, it has to delete the existing partition. I suspoect this is why you lost Win on your system disk and it is at this point or afterwards that things are hanging up, when ATI tries to write to the drive.

Have you tested the disk to see if it might be failing?

SwissSteph,

What file system are you using with Ubuntu?

I initially installed Ubuntu with Ext4, everytime I used ATI 2010 Boot CD it would go crazy and crash reverting to Ext3 cured it.

My disk "Ubuntu" is the fourth, my PC does not boot it and I did not multiboot. To summarize, it is completely independent. If I want to run this system (Ubuntu), to boot the PC, I press "F12" and then choose the correct disk (Ubuntu) to boot from it.

I do not see "Acronis" could found problem since I do not touch the disk when creating my image of my "Windows 7"!?

I can not comment on the new "Acronis 2011" because I do not have and plus I do not absolutely new interface "made for "amateru"" I'll stick with the version "2010 + BartPE" which allows do the one thing I want ... an image of my disk "Windows" ...

Since I installed a "new install" from my Ubuntu, it must also be EXT4 ... as I have had no contact programmers "Acronis", so I have not had the opportunity to explain in detail the characteristics of my PC and test for them. It is certain that I will no longer participate in their program "beta" for future releases.

Very sorry for my bad english .......

ATI will poll all available hdd's, so unless the hdd that Ubuntu is installed on is disabled either physically or in bios then the ATI2010 boot CD will still try to poll it and if it is Ext4 it will likely freeze and crash as does or did in my case as ATI2010 doesn't support Ext4.

Thank you for this revelation, yet another weakness of using a "Linux Loader" ... I know now why I had so many problems. Thank you Kevin ! :-)