Began requesting refund Oct31 - nothing but runaround so far

Thank you, I have been notified that the refund is processing.
I look forward to the next version when you hopefully will have the ability to edit tasks restored. Unfortunately, since you are unable to guarantee this issue will be addressed in this release and unwilling to allow me use of an earlier version in the meantime, I have had to request the refund. However, because I really appreciate your software and how it both preempts Windows at start-up and allows a hot-key restore option pre-boot, I fully expect to make the purchase when this task issue is fixed.

I can't believe how bad and hard it is to get support here. Just purchased true image...locks up all the time. Forget chat support...there isn't any....just takes you to a place to send a message to them. No phone support...what kind of service is this.........

I just downloaded a free imaging software and it's better than True Image in that it doesn't lock up my machines.

Teedoff past customer.