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Blocked after license input

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Hej,

I am trying to reinstall ATI 2015 after desinstalling it ( for updating it to 6613.fr version )

the license number have worked formely, but now I have a white cross in a red circle in front of the number.

How can i can run ATI now.

I join an image of the screen with number masqued.

Thank you

JJ

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2015-08-06_09h26_56.jpg 23.63 KB
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Based on what I see, it appears that the key you entered/typed is incorrect. It might have a typo or space. I cannot read the screen language however.

If you can translate the screen, it might be something else. "Too Many Activations", etc

He'j,

Thank you for answer.

The serial number is right, i have already use it with a previous version of ATI

I translate the 3 lines

Line 1 : Tape your serial number
Line2 : You find it in your mail box or in the product box
Line3 : This number allow Acronis True Image installation on PC and Mac for 3 computers

JJ

I agree with Shadowsports, the red cross indicates that the serial number is not valid for this product. Serial numbers follow certain rules in their format and their contents that the UI can verify. When the UI sees that some of these rules are not met by the number you entered, a red cross is deplayed. This is done prior to sending the number to the server for other verfiications.
After you get a green check, the server will verify that you can still use that license number

Hej,

Thank you for your answers,

My present screen when introducing serial is :

When serial number is invalid we have this screen :

But in cmyase case, i have previouly installed ATI in version 2015.6525_fr and registered it with the serial number i have got.

the upgrade to AcronisTrueImage2015_6613_fr-FR was proposed last time i execute ATI, and during this upgrade the old version was desintalled.

when i reinstall new version a registration was required and the process is blocked after taping the serial.

i have tried de desactive firewall but it don't change anytrhing.

JJ

Hej,

The serial number is ctrrect

I have installed with this serial Acronis True Image on an other pc under Windows 7 64 bits

The PC where the registration blocked is a Windows 8.1 64 bits and as I said previously it is a rreinstallation, a first time this registration was finalized

JJ

Hej,

The serial number is ctrrect

I have installed with this serial Acronis True Image on an other pc under Windows 7 64 bits

The PC where the registration blocked is a Windows 8.1 64 bits and as I said previously it is a rreinstallation, a first time this registration was finalized

JJ