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Bluetooth wireless keyboard/mouse not recognized

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I have a Logitech Bluetooth wireless mouse/keyboard that is not recognized when I boot from the rescue boot CD. The USB Bluetooth transmitter is indicating that it isn’t even being seen. Everything worked just fine under ATIH 2011. Now it doesn't work at all. Anyone know how/what I can do to get this working? When booting from the CD I get the initial screen. At the bottom it say to use Alt-M, or F10 but I can't do a thing because there isn't any keyboard or mouse connected at that moment in time.

Any help would sure be appreciated. If I had to do a recovery right now I'd be out of luck!!

Thanks & have a great day!!
Jim

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Jim,

Apart from 'have a wired mouse or keyboard' on standby (which isn't helpful), I suggest contacting Acronis Support with details of your bluetooth devices and see if they can make a special ISO for you.

Is the keyboard still active at the Acronis loading.... screen? If it is it might be possible using the F8 button to get to the command prompt, remove the word QUIET and watch the boot log and see what driver it stops at. It might not be stopping on the bluetooth driver but somewhere else, though of course that is the main suspect.

No. The keyboard is not active at the Acronis loading. The USB/Bluetooth receiver has an activity light on it. There is no activity going on what so ever. I suppose if I can't get a "Proper" fix for this I could always go back to my 2011 Rescue CD & use that. Is there any real difference between the 2011 & 2012 Rescue CD that you know of??

Jim,

I haven't tried the 2011 CD on 2012, the mere fact that they've either used a differnt kernel or driver set would seem to me that there are other differences as well. Whilst 2012 is guaranteed to read 2011 and prior images, 2011 is not guaranteed to read them correctly.

I can only suggest seeing if the 2011 CD can verify a 2012 image, if it can then basic recovery might be possible.

Personally for the moment I'd contact Acronis support and see if they could produce an ISO specifically for your system, the other option is to purchase the Plus Pack, download and install WAIK and make a WindowsPE boot CD which will have the corrrect bluetooth drivers.

Okay. Thanks Colin. I'll check out your suggestions & do a little more problem research on my own. If I come up with any resolutions that might be helpfull to others I'll post back here.

Jim
Dayton, Ohio

2011 rescue cd works fine to restore 2012 backups as far as I can see. I tested a restore like this & my system is running just fine.

Jim