boot disc error
I get a press any key and no f11 prompt. I see this on other versions of true image, the start up recovery manager gives error messages. when I try to get into live chat or email my computer screen just greys up and nothing happens. hope more help here.
thanks, I went in to tools, pressed startup manager then did not press activate - is that correct? when i pressed before it just gave error message anyway, so I may be lucky and it may not have worked and rewrote the mbr. Anyways it seems not to have made any difference.
I made a bootable media on cd-r - will that work in spite of the problems?
the live chat does not function on my screen - no answer from Acronis email so I appreciate the help.
The previous version was working, uninstalled by this upgrade - real error to upgrade, it seems. wish I'd known about this bug which now I find has plagued users through all the versions.
by the way - the pop up on this site that my "pc performance is poor, FIX NOW" - is this Acronis endorsed recommendation?
oh, BTW as I think on it, I don't think recovery was ever activated - when I tried it just gave an error message - that may be why it is not f11ing the screen, but I'm still stuck with windows trying to boot from the wrong site, press any key.
the Acronis recommendation by the way, just got, was to deactivate and reactivate, but there is no deactivate button on screen.
thanks again.
by the way - the pop up on this site that my "pc performance is poor, FIX NOW" - is this Acronis endorsed recommendation?
I've never seen it. My guess is that it is not from this site. It probably appeared from another site you opened, or from some malware/adware.
I'm striking out here, support gives me a link which gives me ultimately three pages of microsoft links/instructions on Recovery Console which are beyond my understanding and expertise (Windows XP with SP2 installed) - if this is a known problem would a warning not to upgrade the product unless you have advanced skills in working with operating systems not make sense? if I take it to a shop the cost would be inordinate. this is an inordinately expensive free upgrade to 2014...
Anyway, 2 hard drives, changing the order of boot did not help, is there a way to make my computer work without a diploma in computer software engineering for senior citizens?
I really need help here, and I appreciate that I do not need F11, so how do I boot the computer???
thanks
No,
If you have, as it appears, activated the Recovery Manager option, the best way of deactivating it is to boot the Recovery CD and select deactivate from there. The other option is to uninstall 2014 at which point it should offer you the options of removing the Secure Zone (if enabled) and the Acronis Start up Manager.
I've only seen the 'Perfomance is poor' pop up when using Windows 7, it normally refers to some process is using so much memory, and not releasing it. With Windows 7 this is often caused by something affecting the Aero desktop and W7 will change screen resolution until the system is rebooted.
To find out if it is True Image causing the problem, further investigation would be required, wich may or may not be more trouble than it is worth.
Thank you for this. When I tried to install recovery manager it gave an error message and seems not to have installed. Just one or two more questions and I'll just give up on this - if I uninstall Acronis and remove secure zone, would this restore the original boot manager, then can I reinstall Acronis? If the computer crashes have I lost the ability to rescue it with Acronis? I can't really afford to lose the data and programs.
NO
So long as the recovery media boots your PC and True Image can see all your drives, you are able to make and restore images or file backups. You won't of course be able to schedule tasks from the bootable media.
I hadn't realised you had made a Secure Zone, in that case just disabling it from within the Windows based or from the CD version of True Image should restore your MBR back to how it was, there would then be no need to uninstall True Image.
If you disable the Secure Zone and still get the message, post back here. Just an incidental question, do you have an XP install CD with the SP3 on it?
I would suggest storing images to another hard drive, internal or external (preferably external), the Secure Zone by its' very nature is not as helpful as it might first appear, the problem being that if your hard drive dies, so will all your images and backups contained in the SZ.