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Boot Image Keyboard Mouse issues

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I've been trying to figure out how I can get my usb keyboard and mouse working on the boot image. To start I have a new Asus P9X79 system board and i'm using USB 2.0 ports for my Corsair K60 keyboard and M60 mouse.

For some reason my mouse has lights on it and they just blink on and off. My keyboard is completely unresponsive.

I understand that the boot image is a Linux environment, but the thing is I use utilities like Parted Magic to securely erase my SSD for a performance boost and they both work perfectly fine under that Linux environment.

Can we please get update drivers on a newer build of the boot image?

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I have had the same problem using the Linux recovery disk on several computers, and the only solution for me has been to use a different keyboard and mouse for booting to the Linux recovery disk. This is not convienent for me. I recommend using a Windows based recovery disk such as the one that can be generated using the BartPe plugin, and or the Plus Package available from Acronis.
Also, If you have not tried changing the USB ports they are plugged into, do that as well and test again.

Chris Kasprzak wrote:

I understand that the boot image is a Linux environment, but the thing is I use utilities like Parted Magic to securely erase my SSD for a performance boost and they both work perfectly fine under that Linux environment.

I fail to see what that has to do with this issue. They keyboard and mouse may not be supported by the Linux-based ATIH Recovery media. That Recovery media does not support some hardware that is supported by Windows. One solution may be to use Plus Pack to create a Windows PE recovery boot media, including required drivers.

You might also, as previous poster mentioned, try different USB ports. On my new laptop, some hardware is recognized when in the USB 2.0 ports but not in the USB 3.0 ports.

I sited Parted Magic because it works under that linux environment.

Is the Plus Pack iso bootable to where I can just use that rather then the Linux based disk?

Yes and no. The Plus Pack ISO contains the same Linux environment, but has the additional Plus Pack features activated. After installing the Plus Pack on your system, you can then download and install the Windows AIK for your operating system, and use the WinPE boot disk builder (part of the Plus Pack) to create a WinPE based Acronis Recovery boot disk.

Please see KB article 23882 http://kb.acronis.com/content/23882 for more information on how to do this and the items you will need.

I tend to use both type of recovery disks, depending on the system I am working with and what my needs are at that time. Both have some advantages over the over. The main advantage to the WinPE based recovery disk is that it is based on Windows and contains more driver support. Also, if it does not contain all the drivers you need, additional drivers can be added. (Not the easiest thing to do, but well worth the effort.)