Booting from Recovery CD: Error loading Shared Libraries

Register your serial number at www.acronis.com. Then download the bootable media iso and make a new cd. You may also want to run a repair install. See my thread https://forum.acronis.com/forum/9793.

I have already registered my serial with Acronis. I will see if I can find the downloadable bootable media ISO. As a test I used the Acronis 11 recovery CD from one of my other PCs and it booted fine.

I just tried the downloaded Boot image and while it acts slightly different, it still does not work. The boot sequence goes like this:

1. Boot from CD, displays "Booting Acronis Rescue Environment"
2. Acronis logo is displayed in upper left with message "Please wait..."
3. A blue Acronis splash screen is displayed for a split second and then the PC reboots
4. Constant loop that repeats steps 1-2-3 above.

Return to your registered page and download the iso file. This has different drivers and may work in place of the normal included Rescue CD.

The above sequence WAS with a CD created from the downloaded Recovery ISO file. :-) My original Recovery CD created from my install gives me the lib missing errors.

If I am understanding correctly, the original iso for 7046 was replaced recently with a newer release. I don't how to tell the differences but you might want to download the current iso again and give it another try.

I have those library errors on most of my rescue CD's and they have still functioned without incident. Since the build is generic, I am not surprised that sometimes the boot cd does not find every item on every computer that it checks.

I have just noticed this thread.

I replied to a another thread you started on the same subject at http://forum.acronis.com/forum/10228

It is not good manners to start numerous threads on the same subject.

como wrote:

I have just noticed this thread.

I replied to a another thread you started on the same subject at http://forum.acronis.com/forum/10228

It is not good manners to start numerous threads on the same subject.

I apologize for any confusion. I started the other thread to avoid any confusion. This thread deals with how to get the 2010 Rescue Media to boot properly. The other thread deals with the question of using True Image Home **VER 11** to make images of disks independant of the OS. While both threads reference issues with Win7 I believe they are completely different discussions.

GroverH wrote:

If I am understanding correctly, the original iso for 7046 was replaced recently with a newer release. I don't how to tell the differences but you might want to download the current iso again and give it another try.

I just downloaded the ISO for the recovery media yesterday. Are you saying that the complete build 7046 ISO has changed as well. I downloaded and installed my Ver 2010 sometime last week.

All I am saying is that the 7046 download iso has been updated since its first release. Note the size differences. You should have or get the latest release. I have no idea what the actual differences might be.

1st release=TrueImage2010_s_en.iso...... size=37,210kb
2nd release=TrueImage2010_s_en.iso...... size=35,922kb

If one option on the CD does not work, then I would try another option and try all options before I quit trying.

GroverH wrote:

All I am saying is that the 7046 download iso has been updated since its first release. Note the size differences. You should have or get the latest release. I have no idea what the actual differences might be.

1st release=TrueImage2010_s_en.iso...... size=37,210kb
2nd release=TrueImage2010_s_en.iso...... size=35,922kb

If one option on the CD does not work, then I would try another option and try all options before I quit trying.

Thank you for the information. The one I downloaded is sized 35,922kb so it is the latest one. I didn't mean to imply that I was giving up. While I tinker with ver 2010 I am looking for alternatives so that I can keep my production machine backed up in a manor that can be bare metal restored. I'm having to load and configure 50+ applications so it represents considerable effort that I do not wish to lose.

I will say though that this whole ver 2010 experience has been less than satisfying. I've been using Acronis True Image for the last 6 years, going back to ver 8 and have been very satisfied. I have had to do bare metal restores of several laptops and desktops and it has worked perfectly. I have recommended the product to many of my friends and co-workers and they too have been satisfied. Based on my experiences so far I would not recommend ver 2010 to anyone.

Can I add somthing into the mix? I received 10 Dell T1500's this week, out of the box 3 experienced the problem described here (ie gets to initalising the disk part of the acronis boot and then reboots). I have checked the BIOS version and settings of the 3 that reboot and they are identical to the 7 that work fine. In the BIOS I have changed the disk type from ACPI to ATA but the reboot occurs irrespective of this setting.
I have just downloaded the latest version build 7,046 was using 6000 somthing before, and recreated my usb boot media still no joy.

ps these are fresh out of the box! failure rate of 30% weird it somthing to do do with the Dell t1500 maybe...
pps
Pentium i7
8Gb RAM

Should also add that True Image Echo boots fine but doesn't have the NIC drivers

The build 7,046 no longer picks up the NIC card of the T1500.. :-( Have gone back to build 6053 as this picks up the NICs ps the NIC shows as a Broadcom Tigon 3 Gigabit Ethernet in Build6053 please can this driver be added back to the next build?

Additional info: I have swapped the harddrive from a T1500 that suffers the reboots into a machine that doesn't suffer reboots, and the problem followed the harddrive... Weird thing is these both show as the same model of HDD (p0-WDC WD5000A).
To summerize the problem appears to be linked somehow to the HDD. The software reboots at the point it tries to initalize just before it normally boots into the True Image GUI. I am at a loss as to who to contact about this error Dell are going to tell me it's an Acronis issue, Acronis are proabbly going to tell me it's a Dell hardware issue.

This sounds similar to theproblems I've posted before whenever we get a new Dell laptop in for setup -- the recovery disk will just reboot over and over (no matter which option you select): http://forum.acronis.com/forum/9337 was the last time this came up, I think...

How is the hard disk partitioned? If I remember correctly, the *recovery* partition seems to be what Acronis is choking on.

The fact that Acronis (still!) has not bought one of these newer Dell laptops with it's 3-partition hard disk to figure out what is going on is troublesome.

The overall solution seems to be to destroy the recovery partition -- then you can boot from the Rescue Disk.

This sounds similar to the problems I've posted before whenever we get a new Dell laptop in for setup -- the recovery disk will just reboot over and over (no matter which option you select): http://forum.acronis.com/forum/9337 was the last time this came up, I think...

How is the hard disk partitioned? If I remember correctly, the *recovery* partition seems to be what Acronis is choking on.

The fact that Acronis (still!) has not bought one of these newer Dell laptops with it's 3-partition hard disk to figure out what is going on is troublesome.

The overall solution seems to be to destroy the recovery partition -- then you can boot from the Rescue Disk.

Has anyone solved this issue? For a while Acronis support was sending me a new Boot ISO every few days and they all had the same problem (looped reboots). They finally passed me to second level support and I haven't heard from anyone since.

As a test I booted from my old Acronis 11 CD and did a full backup to an external USB drive. It appeared to work perfectly. My only remaining task is to install a fresh C-drive and test a bare metal restore.

So if Acronis 11 boots fine, why can't they get Acronis 2010 to work?

Afraid not, I gave up in the end and reverted to version 11 with a usb drive. Frustrating is not the word!

Hi John,

I have the same Problem with a DELL Inspiron 580 and Acronis Home 2010 (German Version). I have made all the steps mentioned in this thread, but it doesn't work.

Do you habe a solution for this problem?

Andreas

My solution for the time being is to keep using Acronis ver 11. It at least boots from the recovery CD.

Hello all,

Please accept our apologies for the difficulties you've experienced with Acronis True Image Home 2010.

Most likely, the issue is caused by some compatibility issue with the particular hardware and in order to investigate the issue we need additional information. Could you please do the following?

1. Collect Linux System Report;
2. Collect Windows System Information file;
3. Submit a support request with the gathered information.

We are looking forward to hearing back from you at your earliest convenience.

GroverH, thank you for your assistance.

Actually, I have already submitted this information several times. For a while Acronis tech support was sending me test ISO boot images every few days. They even sent me a boot image for Acronis Backup and Restore 10, which booted fine by the way. It's been a while now since I've heard from anyone at tech support.

I had a similar problem. I purchased a new Dell Inspiron 580, windows home premium 64 bit. The was a missing libraries error with the boot CD, and when booting into acronis, the program would crash as it started to analyze the partitions / drives.

I deleted the oem partition, but that did not help.

I downloaded latest builds of Aconis 2010 and 2009 boot cds, with no luck.

I did find success with the downloaded boot cd for Acronis 11. For some reason, that boot cd works.

I purchased an upgrade to acronis 2010 specifically for this machine, and I hope that Aconis resolves this issue as I put a lot of trust in this product.

Hi John,

what is your version of Acronis 11? I used Version 8.064 from the original CD with my DELL Inspiron 580, but it don't work and has the same behaviour. (see above #20 - 2010-05-22).
I received a lot of different versions from product support, but none of them works as aspected.
AH

My version 11 is build 8101.

If you were asking me (John, too), I don't have a version of 11 installed. I just downloaded the version 11 cd from my acronis account. It is labeled Build: #8101 Size: 26.35 MB.

Please address this Acronis. Dell is not a niche company. They sell a lot of machines. I feel that you have a responsibility to those of us who trust your product to provide a viable boot disk for Acronis 2010 on Dells.

WORD OF CAUTION:

.tib files created by Acronis 2010 CANNOT be recovered by that v11 boot disk. You must create the backups using the bootdisk. Actually, I suppose I did not need to buy Acronis 2010. It essentially does not function on my Dell machine. That is very sad to me. Very sad indeed.

Sorry for multiple posts. One more thing...

The v11 disk will mislabel drive letters, giving the OS (C) drive a (D:/). When I recovered using that acronis .tib, windows was able to repair the boot record. At least I think that is what happened. To any extent, it did show as the wrong letter and windows did go through a repair process after acronis recovery.

That's not cool, Acronis. Not at all.

Yes, I understand that Acronis 2010 cannot restore the version 11 backup.

Here's the deal. I was able to test my bare metal restore capability by purchasing a spare 500GB boot drive of the same style that is in my Dell Precision T1500. I peformed a full backup by booting from my ver 11 CD. I then installed the new hard drive, booted from the ver 11 CD and did a full restore. It completed successfully but when I rebooted the system from the hard disk Windows gave me a weird error about something missing from the disk.

At that point I booted from my Windows 7 System Restore CD as I was going to see how my backup worked using the native Win7 image utility. When it booted it gave me a message saying there was something wrong with my boot drive and asking it I wanted to repair it. I clicked YES, it said DONE and rebooted. It then booted fine from the restored hard disk.

This issue must be unique to 64-bit Win7 as I have done bare metal restores to several XP laptops and desktops using ver 11 Acronis and it works fine.

For now I am still taking full backups using my Acronis ver 11 CD knowing that I can do a bare metal restore by repairing with the Win7 SRD. My next test (when I get 5-mins free) is to test the bare metal restore capability of the Win7 utility. If it works then basically I wasted my money on Acronis 2010 as I will no longer need it for Win7.

In the end I would prefer that Acronis 2010 works. Afterall, I bought the product and it would be nice to be able to use it. I've been a long time Acronis customer and I like the way the product works. I like the ability to "mount" my disk images and copy a file if I need to.

I'm still not sure why the fact that ver 11 boots fine does not aide Acronis in determining what is wrong with 2010. :-)

John Nomura,
TrueImage displaying drive letters different from Windows is not abnormal behavior as the TrueImage TI Rescue CD is Linux based. If attempted from with Windows and a reboot is required, the recovery procedure during the reboot is also Linux based. Whenever restoring a system partition, your best chance of success is to perform the task when booted from the TI Rescue CD.

This drive letter variance is why it is recommended that you assign unique names to all your partitions so you base your partition or disk selections on something other than drive letters. It helps to have volume names assigned plus it helps to know other characteristics about your drives such as space used, model numbers. etc.

John Nomura wrote:

If you were asking me (John, too), I don't have a version of 11 installed. I just downloaded the version 11 cd from my acronis account. It is labeled Build: #8101 Size: 26.35 MB.

Sorry, I was responding to the previous poster who asked which build of the ver 11 recovery CD I was using.

John Nomura.
What you are seeing is the difference in the way Linux(boot disk) and windows enumerates disks. Its highly recommended that you give your disks a unique name such as Windows 7(C:). This way you will avoid confusion when using the recovery disk. See the attached file for an example.

My Win7 disks have had unique names from day-1. "OS" (C) and "Data" (D). Yet I still had the issue when I did a bare metal restore.

My Win7 disks have had unique names from day-1. "OS" (C) and "Data" (D). Yet I still had the issue when I did a bare metal restore.

If the issue that reference here is the drive letter assignment, this is not an issue and you just have to be aware of the difference and work around it. The same will occur each time you boot from the Rescue CD. I take it one step further and include the drive letter as part of the unique name such as "OS_C" or "Data_D". I totally ignore Acronis assigned drive letters.

The most recent 2010 ISO download was updated May 21. Have you tried this version?

Regarding your most recent trial of 2010.
1. Was the type backup one which included all partitions within the backup?
2. When performing the restore, did you checkmark the disk (or all partitions) as to the type of restore to be done?
3. When restoring and you get to the screen where you choose the destination disk, did you checkmark the "disk signature" as part of the restore?
4. Both V11 and 2010 should be able to do a bare metal restore providing the type of backup includes all partitions; and the type of restore also includes all partitions; plus choosing to restore the disk signature-if using 2009 or 2010. Your hardware may need a little more option tweaking to get 2010 to work on your equipment.

a. Have you tried this tweak suggested by Acronis.

II. Problems with Acronis bootable rescue media or Acronis Startup Recovery Manager.

Please try the following workaround:

Please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

quiet acpi=off noapic

click on the OK button then and choose "Full Version". That should allow you to use Acronis True Image in some special cases. Please submit a request for technical support describing the issue if you want to automate the process of adding these special parameters.

5. What is setting are you using inside your BIOS for disk recognition? Changing this has helped some. Such as changing to IDE compatible, etc.

6. From you past experiences with other restores and cloning, I am sure you are already aware of the need to have only the new disk attached during the first bootup following the restore or cloning.

Hello,

Yes, I knew it was a Linux issue. I did not confuse the drives. Nevertheless, Windows had to run a repair on 1st boot; something it has never done in my years of using Acronis.

I have downloaded the latest bootable iso, but it is from 4/1/2010. It does not work.

I did try "quiet acpi=off noapic." It did not work.

Thanks,
jn

[dupe]

I'm a little confused on this Linux drive confusion issue. I've been using Acronis since version 8 and I've had the opportunity to do bare metal restores to several laptops and a few desktops and up to and including ver 11 I've never had an issue. I install the new hard disk, boot from the recovery CD, do a full restore, reboot and I'm ready to go. No Windows repair, no drive letter confusion, nothing - it just worked.

So what is now different in ver 2010 that is causing it to be confused about drive letters and partitions?

Hello,

John, let shed some light on your concern.

The full version of Acronis Bootable Rescue Media uses Linux environment. This results in the default Linux letter assignment rules, which may be different from the ones in Windows. Acronis True Image 11 bootable CD was based on Linux kernel 2.4, whereas the latest bootable media is based on the latest Linux kernel 2.6.

If you have a USB drive, it is recommended to plug it in after booting from Acronis Bootable Media, so that it does not receive the drive letter of your system partition.

This is a standard behavior. It does not mean that the drive letters in Windows have been changed.

See also Chapter 2.1.1 Naming Convention at http://www.ibiblio.org/pub/Linux/docs/HOWTO/other-formats/pdf/Partition.pdf

Please reply to this thread if you have any additional questions.

Thank you.

Update. I got the downloaded Acronis 2010 boot CD to work for my Dell Inspiron 580 (intel i5, Windows 7 64bit)

What did you do differently to make it work? The latest build of the boot media is still listed as build 7046, dated 4-1-10.

As per this post by support, the kernel was changed May 21 so any download after the May21 change is the newest ISO file.

http://forum.acronis.com/forum/11054

RE: "What did you do differently to make it work? The latest build of the boot media is still listed as build 7046, dated 4-1-10."

To be honest, I suspect that I never tried it in the first place. I must have tried just the program-produced cd and the 2009 website iso (which did not work). I was quite frustrated at the time, and I must have made a mistake. That's the best explanation I can come up with. It seems to working fine now.

RE: " the kernel was changed May 21 so any download after the May21 change is the newest ISO file"

I am guessing that, by "kernel," you are saying the iso was changed. If so, the build and date should be changed that are listed with it. It would help in our problem-solving process.

I will certainly give the ISO a try but I'm not seeing anything different. I've had build 7046 installed for quite a while. The file size is exactly the same as one I got back in April.

It seems crazy that Acronis would update the contents of an ISO yet keep the build level and date the same.

Hello,

John Gayman, ISO images at customers' accounts were updated on 24th of May, however the date is still the same, we've already contacted webmasters regarding this issue.Build number for the software is still the same #7046, we've just updated Linux kernel.

Thank you.

Oh... ok. That sounds encouraging. I will give the new kernel a try this weekend.

Ok, just stumbled onto this forum, tried the 11, didnt work (thought upgrading to 2010 would solve issue). Trying to use Acronis TrueImage Home 2010 on Dell T1500 and it will not boot, just keeps looping :( I've downloaded the various image links and tried those to no avail.
I've seen some people posting about different threads, but this one seems the most complete (with the most acronis responses) so if you must re-direct me then no problem. Still is not working but am trying new things, attached is the very vague system report acronis dumped to my flashdrive. Let me know if anyone needs more info as i'm desperately trying to make this thing boot.

I just tried the latest boot media ISO which is supposed to have been updated. Same problem. When booting from the CD it boots to the blue Acronis splash screen, displays "initializing" at the bottom as the various partition information is displayed, and then the screen goes blank and the system reboots. It will continue in this loop until the CD is removed.

Next?

Hello Erik and John,

We're really sorry for the difficulties you've experienced.

In such case we need additional information to investigate the issue and to provide you with a solution. Please gathe the following data and submit a support request:

• AcronisInfo;
• Linux System Report;

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Hi Ilya,

Actually, I have already provided that data twice. The last response from Acronis support was "Thank you for the data, we're looking into it". That was several weeks ago.

- John