Bordering on the final straw (Vanishing Data)
So I backed up around 7gb of data (it got there!) however a few days later it was showing 5.1gb. Hmm
I will give it another shot but if my data goes again then that will be it.
It has done it again.
It seems that whatever was backed up yesterday has gone. There is nothing showing for yesterdays date.
Very odd. Has anything changed in 'What to Back Up'? or in the options regarding cleaning up etc.
Options have stayed the same, and I have added more folders in the what to back up.
I backup x amount make sure thats all done and then add the extra stuff. It was backing up yeasterday (status bar was working and everything) and when that hade "done" I added the extra folders for the next schedule.
Well you are doing pretty much the same as I have so I can see no obvious reason for the problem. The only thing I can suggest is to delete the client.crt file in C:\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\OnlineBackup\. This will be recreated when you go on line again. A message box will appear when you do which to me gives a misleading message and is a little off putting but click Yes to it anyway.
btw, the above location is for Windows XP, so you will need to find the quivalent if you have a different Win version.
Hello ementalo and bin!
Thank you for opening the thread regarding the issue and many thanks to bin for vauable suggestions!
I have searched our resources and found no records regarding this problem, and - to be honest - we here never heard about this issue. So unfortunately due to the lack of investigation information it is difficult to identify the exact reason, and we would appreciate if you could kindly provide us with the following information:
- Time and date when the error occurred
- The operation performed
- The amount of data backed up or restored
- Your account name and machine name in AOB
- Acronis System Report
If for some reason it is not possible to get the report, get the below information:
Acronis folder from:
\Documents and Settings\All Users\Application Data\Acronis\TrueImageHome\ (Windows XP)
or
\ProgramData\Acronis\TrueImageHome\ (Windows Vista\Windows 7)
Application and System event logs
I would appreciate if you could kindly contact us with the information gathered - this will allow us to find the core of the problem and find a workaround.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you in advance for your patience and cooperation! Hope to hear from you soon.