Broken installation

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Posts: 1
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My installation of True Image 9.0 actually shows a fault 2356 window when starting. When trying to repair or uninstall it always asks for a cd to put in but the original cd is already in. Manually deletion and new installation also doesn't work and breaks down again with fault 2356. Does anybody know what to do?
Frank

Sat, 12/19/2009 - 20:01
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 11
Comments: 1342

Hello Frank,

I will surely help you and resolve the issue you have experienced.

First of all, please make sure that you are trying to install the latest build of the software that is available to download from your account.

Additionally, could you please do the following in order to fix the issue?

  • Completely uninstall Acronis software (Start->Settings->Control Panel->Add or Remove Programs. Select Acronis True Image and hit "Remove").
  • Reboot the computer.
  • Temporally disable your Anti-Virus software (including Firewalls).
  • Manually delete the content of the following folder: C:\documents and settings\[account_name]\local settings\temp 

If the issue still persists, please create an MSI installation log file as described at this KB article and attach it to the reply to this thread along with a Windows System Information. To gather Windows Sysinfo, please do the following:

  • Open Start\Programs\Accessories\System Tools\System Information;
  • Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)"

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Wed, 01/13/2010 - 12:59
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