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BSOD Requiring "Last Known Good" recovery - NO RESPONSE FROM SUPPORT X3 WEEKS

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What can I say other than this company, which used to have a good product, clearly appears to be circling the drain. Let my plight be a lesson to any potential customers.

Ticket# 01455998 can get ignored all you want. However, this is the internet and let me assure you, Acronis, your reputation will not go unnoticed in any forum or social network that exists if you do not cowboy up and do the right thing with your customers.

Last chance to dance!

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Ted,

Why do you think TIH and your BSOD message are related to each other?

What is the error code that goes with the BSOD?

Are you saying that selecting Last Known Good option doesn't work?

This message most oten happens if the system hasn't been shut down correctly.

Hello Ted and Colin,

Thank you for your comments.

Ted, we're sincerely sorry for the inconvenience with the product you've faced. I've checked our support records, and your purchase information. Unfortunately I cannot find any support request aside from the refund case.

I have forwarded a notification to the Management team, rest assured you will be contacted shortly. We would also appreciate if you could specify us whether you've contacted us for the technical assistance with the issue you've faced. We will surely be glad to help you.

Thank you.