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Bug Reporting

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I have been assured that if you use the feedback form on the Acronis web site, although you probably won't hear back directly your submission is not going into the bit bucket. That is the way to submit bug reports.

The related issue of publishing known bugs is a touchy decision for every company. One the one hand, if you publish a list of known bugs the marketing people will have a fit: It makes the product look bad. On the other hand, if you don't publish a list of known bugs then your users will waste time banging their heads against the wall: That infuriates the existing customers.

I've worked for tech companies most of my life, and I've seen this argument play out many times. The current trend seems to be to stay mum about known problems. The only exceptions are tiny, often one-person, companies that have a more intimate relationship with their customers.

Ah, well....

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