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Build 4061: "clone disk operation failed"

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I have followed instructions upon instructions and I still get "clone disk operation failed" error message during cloning operations.  This is incredibly frustrating.  I hope that someone here can help me.

I am cloning a 500gb HDD (source) to a 275gb Crucial SSD (target).  The source disk has two partitions: one is labeled system reserved at 360mb and the other is the main partition with 100gb of data.

I have added the new SSD disk (which is in the laptop) and it currently has a 360mb partition labeled system reserved.

I have booted into True Image by using a USB stick.  Added the new SSD and tried cloning but received the error "clone disk operation failed".

Thanks for your help.

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DMG, welcome to these user forums.

Build 4061 sounds very old and is not the latest available build for ATIH 2015 - build 6663 is the latest, unless you are running an OEM version of the product that came with your Crucial SSD?

You sound to be taking the correct approach by installing the new SSD into the laptop and connecting your HDD externally, then booting from the Acronis bootable Rescue media on USB stick.

The only question remaining is whether the USB stick is being started in the same boot mode as Windows uses for your laptop OS boot?
See webpage: Check if your PC uses UEFI or BIOS for help in checking this question.

See KB document: 2931: Cloning Laptop Hard Disk and check that you have followed the same process as described in this document.

Thank you for your thorough reply.  I am using the OEM software that came with the Crucial SSD.  My system uses BIOS and I will read through the instructions again.

Cloning is a bit more finicky than a full disk and recovery.  OEM versions are basically neutered with the bare capabilities, but often several versions behind as well and may have bugs or missing features needed to support different types of hardware.

1) Clones are more likely to fail if there are bad/dirty sectors on the source disk.  If that is the only issue, then running "chkdsk /f /r" on the original hard drive before a clone may allow it to work.  The reason being that if there are bad sectors on the source, then it will try to do a sector-by-sector clone (even if not selected) and then you would not have enough space to do this when moving to a smaller drive as it would fill up before the clone could complete. 

2) Cloning is not supported when there are any hybrid drives involved.  Doesn't seem to be your case though.  Keep in mind that some motherboards have a dedicated, small "caching" ssd which creates a dynamic disk configuration.  Cloning is not possible with Acronis when a hybrid or dynamic disk is in play

3) Sector size differences between disk may cause cloning to fail

56634: Acronis True Image: Cloning Disks

 

https://kb.acronis.com/ati2017/faq

 

Can you recommend a different method using free software?  I tried to close using EaseUS to do while my HDD was in the laptop but that failed too.  Thank you.

DMG, not really for us to recommend other free software but if you look around the forums you will see other users who have tried the free versions of such as Macrium Reflect or AOMEI Backuppper etc - a Google search will show you various alternatives or go to http://alternativeto.net/  or  http://www.osalt.com/  for suggestions.

Hi,

I have a similar problem but with the ATI2017. I am a registered user and I have paid for use in 3 PC, then, is not a freeware version.

In my case, when ATI2017 run in pre OS loader, don't make anything, you have a wanderfull black screen and the clone proces not start.

I have had to use the AOMEI Partition software to do the same and without problems.

I hope that Acronis solve this problem in a near future, becasue is frustating to pay for not working software.

Regards

Mario, welcome to these user forums. 

Please note that this particular forum is for the 2015 product and you have stated you have the 2017 product.  I would recommend posting any further updates or problems as a New topic in the Acronis True Image 2017 Forum 

The main cause of a black screen is when booting in either the wrong boot mode, i.e. MBR on a UEFI system or the reverse; or in using the standard Linux based media on a system with UEFI & Secure Boot.  If you are attempting to clone from within Windows, then this will create a temporary Linux OS environment from which to launch the Acronis program to perform the clone.

It may be that the AOMEI software you used defaulted to using a Windows PE boot environment from which to launch the clone operation - you can create the same with ATIH 2017 if you choose the correct Rescue Media Builder option to do so, this will work fine with UEFI Secure Boot systems.

AOMEI does use WinPE to build rescue media.  Although Acronis defaults to Linux rescue media, one can build WinPE as well which is likely to boot on a wider range of hardware.  

Mario, I would suggest downloading and installing the Windows 10 ADK on your machine (it's fairly large at 3.4Gb when you pick the top 3 options once it's downloaded).  However, it will be very useful and Acronis can tap into it to build you WinPE.

Also, we (MVP's) have build a WinPE creation tool to help build your WinPE and add custom drivers if you like.  It also has other features like a web browser, file explorer, etc.  

Links for the Windows 10 ADK and the MVP winpe builder are both below. 

Thanks for your answer.

The only thing that I want is clone a HD, not to have a windows system ready.

Maybe ATI2017 have a bug that must be investigated.

 

Regards.

If you just want to replicate (clone) DATA (no OS or applications), then just copy and paste the content from one drive to the other - that's the downright easiest thing to do and requires no cloning or backup/recovery.

If you don't want to use Windows copy/paste, you can use Windows robocopy as well

open cmd as admin (right click and run as admin)

robocopy "Source" "Destination" /R:0 /W:0 /MIR /Tee will make an exact mirror of the source drive to the destination.  Make sure to change source and destination with something like C:  and D: , but MAKE SURE YOU GET THE CORRECT SOURCE and CORRECT DETINATION before you do!!!!!!!  There are also free synch software applications that can synch data from one drive to the other.  A clone is only needed if you plan to make an exact copy of a bootable OS drive. 

Bobbo,

I know that my English is not so good, but I want to clone a System boot HD and is not posible to do this with a copy o robocopy.

I appreciate your answer.

Regards

You are correct, robocopy will not do that.  I was under the impression from your earlier post that you did not want to clone the OS - a little lost in translation I suppose.

I would certainly try the WinPE rescue media instead of the default Linux recovery media. I'm 99.9% sure it will work exactly as you expect it too since it will be using default Windows drivers - especially if you build it with our MVP WinPE builder tool as linked below.