Build 6053 Hangs Windows 7
Build 6053 is no better than 6029. Could not do a backup. Locked system at 0% with no disk activity and no keyboard or mouse response.
I got further then that. I loaded 6053 and everything was fine until I tried to do a backup. The backup locked the system at 18% !!!!!!!!!!
Since 5055 continues to work (not that I would consider using it any more) that certainly proves how bad the last 2 versions are.
I also sent an email to "Cleverbridge" who collects the online sales money for this sh1t software for Acronis that if a refund is not received by Monday I will file a dispute with my Amex for a refund. This is the 2nd email I sent them, the last one being on Friday, and needless to say received no response.
Meanwhile, I downloaded the Norton Ghost 15 30 day trial and it is working fine. These Acronis support folks are as pathetic as is their software. To this date they STILL haven't posted anywhere on their own "support" forum acknowledging or even DENYING any issues with this useless software. Frankly I don't even believe they even LOOK at messages here because if they did they would have deleted some of them by now.
Hi Ed,
Have you tried configuring ATI by default to write to your hard drive at a slower rate? This could be critical -- especially if backing up to an external USB drive, the USB enclosure for said drive which possibly uses a chipset which has known USB2 bugs.
Also check to see if there are any listed BIOS updates for your computer's motherboard which mention any fixes for USB, and check to see if there are any updates for whatever chipset is used on your motherboard.
For video, IDE, Network card and USB drivers, I usually tend to install whatever the latest drivers are available from the specific chipset manufacturers even if those latest (but non-beta) drivers are not Microsoft certified since they haven't either had the time to go through certification or are drivers for for components which are over 2 or 3 years old and which generally don't get sent in for certification testing due to the age of the components. Anyway, this is what generally works for me since on a limited budget I have to keep my older computers alive and kicking!
Well, 5055 worked perfectly on the same hardware so why shouldn't these versions other then the fact they suck?
It's a Quad core system at 3.0gHz with 8 gigs ram. I am backing up a pair of 120 gig Solid State Drives's in raid 0 (Win 7 Ultimate 64bit with trim enabled on the SSD's) to an eSata drive attached directly to the computer which has worked flawlessly for a couple years. I can assure you EVERYTHING is up to the minute as far as drivers, bios etc. When backups work I can complete a 58gig full backup in under 12 minutes. Speed is definately not an issue.
Besides, my problem has been solved with this: http://www.symantec.com/norton/ghost
As soon as Amex credits my Acronis fees I will register it.
Hi Ed,Have you tried configuring ATI by default to write to your hard drive at a slower rate? This could be critical -- especially if backing up to an external USB drive, the USB enclosure for said drive which possibly uses a chipset which has known USB2 bugs.
Also check to see if there are any listed BIOS updates for your computer's motherboard which mention any fixes for USB, and check to see if there are any updates for whatever chipset is used on your motherboard.
For video, IDE, Network card and USB drivers, I usually tend to install whatever the latest drivers are available from the specific chipset manufacturers even if those latest (but non-beta) drivers are not Microsoft certified since they haven't either had the time to go through certification or are drivers for for components which are over 2 or 3 years old and which generally don't get sent in for certification testing due to the age of the components. Anyway, this is what generally works for me since on a limited budget I have to keep my older computers alive and kicking!
Let me stop you there GoneToPlaid. This is phone line help support 101 talk. I run an enterprise network and know how to configure machines and diagnose problems. Latest BIOS, newest drivers, load one app at a time. Do you not think that a lot of us have tried this crap? Yes I did try reducing the speed of disk write. No I am not using USB drives to back up my machine. If you are, you are well behind the state of the art. Why not bring up the compresssion, yes I did go to no compression and it didn't help. Some people are into manipulating the registry to try and get this software to work. OK, let's go to run as administrator dodge, nope that doesn't work either. I probably have all your tricks and then some. This stuff doesn't work. Good trick, I see your in the blame Microsoft crowd. They are the scape goat for every programmer who can cut it. It is not compatible with Windows 7. We are all frustrated because we are not paid to be software beta tester for Acronis, we had to pay them for that priviledge.
Let me stop you there GoneToPlaid. This is phone line help support 101 talk. I run an enterprise network and know how to configure machines and diagnose problems. Latest BIOS, newest drivers, load one app at a time. Do you not think that a lot of us have tried this crap? Yes I did try reducing the speed of disk write. No I am not using USB drives to back up my machine. If you are, you are well behind the state of the art. Why not bring up the compresssion, yes I did go to no compression and it didn't help. Some people are into manipulating the registry to try and get this software to work. OK, let's go to run as administrator dodge, nope that doesn't work either. I probably have all your tricks and then some. This stuff doesn't work. Good trick, I see your in the blame Microsoft crowd. They are the scape goat for every programmer who can cut it. It is not compatible with Windows 7. We are all frustrated because we are not paid to be software beta tester for Acronis, we had to pay them for that priviledge.
Hang on there dude. I was merely trying to offer suggestions of possible issues to look at -- nothing more and nothing less. No, I am not in the blame Microsoft crowd. And, finally, I am not nor never was a beta tester (paid or otherwise) for any Acronis products. Please, in the future, do not try to read in between the lines of my posts when all I am trying to do is to be helpful by simply offering suggestions of things to check out or possibly consider.
OK. If you go through the thread on 6029 and Windows 7, you would see that what has everyone frustrated is the total lack of support from Acronis. Thier lastest attempt, the release of 6053 is more an insult than an attempt to solve our problems. I'll take you at your word that you were just trying to help. A word of caution however, some of us have been at this a long time (in my case 25 years) and suggestions like latest BIOS and updated drivers are the reason I no longer call tech support. I wish Acronis would put some one on these forums that could offer real help. I have sent them log files, machine information, and memory dumps with no response.
After reading all the comments on the 6029 and 6053 threads. I made a backup and upgraded. the installer told me that I had to close certain processes so I disabled my antivirus and used task manager to close the processes in question. I then performed the upgrade and rebooted. I have had no problems yet. My system booted fine, I performed two backups without incident. I did note that the estimated time is a lot less accurate but the actual backup was slightly faster. Acronis closed fine after that and I had no problems reopening it. I guess I must be one of the lucky ones because I have yet to have a major problem with Acronis 2010
Just for your info I am backing up to an internal hardrive dedicated to backup duty.
My system
Asus Commando Motherboard
Intel Q9550 Core 2 Quad
6GB OCZ DDR2 Ram
AMD 4870
X-fi Xtreme gamer
3 WD2500KS 250 GB hard drives in Raid 0
1 WD6400AAKS 640GB hard drive for backup
Windows 7 x64 Home Premium.
Just reporting my experience.
LOL, Dmitry (Acronis) FINALLY responded in the older "Build 6029 Hangs Windows 7."
LOL, Dmitry (Acronis) FINALLY responded in the older "Build 6029 Hangs Windows 7."
Well, don't keep us hanging .... did the reply help? OK, OK, I'll go read the topic.
Update: Ok, I read it and have to echo the previous poster ... "Double, no Triple OMG". It wouldn't be so bad if they pay us something like $5 for submitting a report now would it?
Was the process associated with your anti-virus program? If so, which anti-virus program do you use? I did not get a message asking me to close processes and my anti-virus was disabled. You are one of the few that show success on Windows 7, I had TI2009 working in Vista x64. I did a fresh install of Windows 7 and got TI2009 to work fine. However, since I paid for the upgrade to TI2010, I have had nothing but problems.
I have used True Image for the past five years. Never have I had problems like these. I am now using Windows 7 X64 (native) and TIH just won't have it. I have created backups successfully but cannot restore ANY image. TIH crashes every time I select an image to restore. All versions of TIH 2010 crash including boot CD versions. THIS PROGRAM IS SUPPOSED TO ENSURE THE SAFETY OF MY DATA? Acronis needs to re-think how they're handling the release of this product. This isn't a spreadsheet program, folks. It's a backup of my whole f*****g system! Why should any of us have to try a "workaround" for data security? REFUND!!!!!!!!!
After reading all the comments on the 6029 and 6053 threads. I made a backup and upgraded. the installer told me that I had to close certain processes so I disabled my antivirus and used task manager to close the processes in question. I then performed the upgrade and rebooted. I have had no problems yet. My system booted fine, I performed two backups without incident. I did note that the estimated time is a lot less accurate but the actual backup was slightly faster. Acronis closed fine after that and I had no problems reopening it. I guess I must be one of the lucky ones because I have yet to have a major problem with Acronis 2010Just for your info I am backing up to an internal hardrive dedicated to backup duty.
My system
Asus Commando Motherboard
Intel Q9550 Core 2 Quad
6GB OCZ DDR2 Ram
AMD 4870
X-fi Xtreme gamer
3 WD2500KS 250 GB hard drives in Raid 0
1 WD6400AAKS 640GB hard drive for backupWindows 7 x64 Home Premium.
Just reporting my experience.
Lester, boy, you are one smart or lucky dude. Congratualtions. What do you use for your antivirus and firewall and how long does that Quad core system take to boot up?
Do you leave the two True Image entries in the StartUp enabled?
My antivirus program is AVG. I am only using the Windows 7 firewall at present. I will probably use a third party one once I am happy with its windows 7 performance. I have run into issues with all the firewalls I have tried under Windows 7 x64. My system takes just over a minute to boot which I assume is a little on the long side.
The processes that Acronis asked to close were all related to the acronis scheduler. I use a program (Chameleon) to manage all my startup programs and so when I saw the message I chose my clean boot profile with nothing loaded, disabled my antivirus and rebooted before I upgraded. I am terrified of registry cleaners and 3rd party uninstallers because of some bad experiences I had where these programs deleted far more than they should have so i don't use them. I simply back up before any major changes and if I don't like what I see I restore.
I am trying really hard not to clutter my windows startup with unnecessary programs and so I police my services aggressively and I use Chameleon to keep track of any startup programs and organize them into profiles that I select at startup. I let Chameleon do a delayed startup of anything I don't need immediately.
I have no idea if any of that made a difference. My guess given the nature of the problems reported here is that it didn't and it works for me for different reasons.
My antivirus program is AVG. I am only using the Windows 7 firewall at present. I will probably use a third party one once I am happy with its windows 7 performance. I have run into issues with all the firewalls I have tried under Windows 7 x64. My system takes just over a minute to boot which I assume is a little on the long side.The processes that Acronis asked to close were all related to the acronis scheduler. I use a program (Chameleon) to manage all my startup programs and so when I saw the message I chose my clean boot profile with nothing loaded, disabled my antivirus and rebooted before I upgraded. I am terrified of registry cleaners and 3rd party uninstallers because of some bad experiences I had where these programs deleted far more than they should have so i don't use them. I simply back up before any major changes and if I don't like what I see I restore.
I am trying really hard not to clutter my windows startup with unnecessary programs and so I police my services aggressively and I use Chameleon to keep track of any startup programs and organize them into profiles that I select at startup. I let Chameleon do a delayed startup of anything I don't need immediately.
I have no idea if any of that made a difference. My guess given the nature of the problems reported here is that it didn't and it works for me for different reasons.
A week ago I bought a Quad core system (Acer M5700 x64) for a client and went through the process of decrapifying and tweaking Vista Home Premium. A good firewall that works with 64 bit is the one by PCTools. I tried Zone Alarm first but it slowed the startup time too much (3 plus min. to boot up). With the PCTools firewall it come up in a tad under 1 minute and it shuts down in 25 secs. The free AVG seems to work well.
Thanks for sharing the info on Chameleon .... I'll look into it.
Thanks Lester...
I also, manage startup and background programs judiciously. Registry cleaners are risky, but I manage exclusions and cleaning. It takes a little work, but if you don't blindly accept the defaults, they can save time in the long run. Mine will also backup the registry before cleaning so I can always restore.
I can't for the life of me figure out what is interfering with Acronis. I really think it is a code problem on their part. I have disabled everything and it still can't backup. The scary part is that it appears to work on older machines. Most of the problems seem to be affecting power users that are using X55 or X58 chipsets and i5 or i7 processors. The people claiming success are the Core Duo or Core Quad users. I'm thinking it may be a hardware related problems to the newer boards. This they will blame on BIOS settings, but since Acronis gives no guidance on BIOS setting or checking, it is up to us to figure it out.
I think you're right, Michael.
Thanks Lester...
I also, manage startup and background programs judiciously. Registry cleaners are risky, but I manage exclusions and cleaning. It takes a little work, but if you don't blindly accept the defaults, they can save time in the long run. Mine will also backup the registry before cleaning so I can always restore.
I can't for the life of me figure out what is interfering with Acronis. I really think it is a code problem on their part. I have disabled everything and it still can't backup. The scary part is that it appears to work on older machines. Most of the problems seem to be affecting power users that are using X55 or X58 chipsets and i5 or i7 processors. The people claiming success are the Core Duo or Core Quad users. I'm thinking it may be a hardware related problems to the newer boards. This they will blame on BIOS settings, but since Acronis gives no guidance on BIOS setting or checking, it is up to us to figure it out.
Ain't workin' on my Core 2 Duo w/8gig ram. If it is a setting why did 5055 work?
I'm having the same problem as others running Windows 7 x64.
I was running Acronis True Image 2009 under Vista X64 SP3. I upgraded to Windows X64 and it stopped working.
Acronis told me to upgrade to Acronis Trueimage 2010. I did and it seemed to work OK. I'm not sure because I never tried to restore or mount an image (which I understand some people had problems with using the same Windows 7 X64).
When I saw there was an upgrade, I upgraded to build 6029 and spent the rest of the day and some of the next morning trying to do a backup with it. It constatly timed out and would not even let me do a safe shutdown, it was that bad.
After looking at these forums, I decided to go back to the original Acronis 2010 Trueimage build. In order to do so, I had to delete the partial archive and get rid of all traces of the 6039 build before it would work. Then it did backups again. I emailed support as well to tell them about my problems but did not hear back until the new Build 6053 came out. They told me they had not emailed me before because they were working on a fix and now it was completed.
I installed the new build and have excactly the same timing out problem as previously. As it says in this subject of the tread, it hangs my system. Its the worst hang possible as it makes you do dirty boots which can hurt the file integrity of your system.
So instead of having a safefty net of Acronis, it is causing all kinds of problems.
I have read these boards exentivly and hae seen the comments of loyal users like myself.
I noticed that support had been outsourced right around when the problems with Windows 7 started. I've seem other rumors that Acronis has outsourced the development of their product as well.
Seeing that Acronis has been the most reliable disk imaging and backup solution I have found, one that has been expanding in popularity just as the Windows 7 Disk image solution has beccome available. I saw that Acronis had a contract with my favorite hard drive company Western Digital to provide Trueimage as a tool for users of their drives.
With all of the enterprises that depend on the reliabity of Acronis as well as their these new third party contract, it would seem that Acronis would have more money rather than less to improve their product and keep it current.
It took my a long time to write this post but the problems and anxiety caused by this problem has taken a lot more of my time. I am eager to hear solutions others have found to this, please PM me with any.
I have previously written in these forums that ATI 2010 build 6029 caused a hang on my Windows 7 system whereby the program would stay in memory and I would have to use task manager to kill the process before I could reload it. For this reason I had reverted back to the 5055 build.
I have uninstalled this and have installed the 6053 build and I am happy to report, in my case, it appears to behave properly (including successfully backing up and restoring.)
I am running W7 Professional 64bit
With 10 (9) days left in my trial of build 5055 under W7 Pro x64, I appreciate your all taking the time to share your experiences here. It's been working fine for me, but as I've used Ghost 12 before and Retrospect before that, I'm willing to consider other solutions.
I would mention that Ghost doesn't seem to have anything nearly so slick as ATI Home's continuous backup. That is a really nice. I wish it gave more status feedback, but it seems to just do its job and stay out of the way ... even though it's having to back up 3 continually changing gigabyte-sized outlook .pst files.
(EMC or whoever owns Retrospect now seems to have given up on Windows development. They're still at the same version 7.6 that never worked right under Vista.)
I also have found Acronis email support to be useless and online chat to be entirely satisfactory. Not sure what's up with that. I guess someone you're interacting with in real time is a squeakier wheel.
"I have previously written in these forums that ATI 2010 build 6029 caused a hang on my Windows 7 system whereby the program would stay in memory and I would have to use task manager to kill the process before I could reload it. For this reason I had reverted back to the 5055 build. I have uninstalled this and have installed the 6053 build and I am happy to report, in my case, it appears to behave properly (including successfully backing up and restoring.)"
I migrated to Windows 7 Professional 32 Bit last night, I used both Easy Transfer and Acronis TI 2010. I decided to start with Build 5055 to recover my applications and programs, I had success in doing so, no crashes. In some cases, the program folders were there, but the program had to be reinstalled. I decided to try Build 6053, so far, no crashes or other issues with first backup and validation of the Windows 7 system. Maybe another exception to the rule.
ATI 2010 build 6053 also hangs my Windows 7 Ultimate 64-bit system: Lenovo Laptop T61 with 4GB memory, new and clean Windows installation (no upgrade). Build 6053 is the first one I've installed on this system. According to the change history it resolves some problems with Lenovo laptops, so for me an older build would not be a meaningful circumvention for this problem.
I had previous ATI versions for years on XP and Vista systems, and I know that I always have to wait at least 6 to 8 months until a stable ATI version is available. Unfortunately with Windows 7 there was no other chance than buying ATI 2010, because ATI 2009 seems not to be supported. I was just happy that the installation itself was absolutely smooth and without any problems (in some previous versions already that was a nightmare!). But when I start a partition backup Win7 always hangs after 1 minute. No chance to abort ATI by the task manager, I always have to power off the laptop. The problem appears when creating the backup image on another partition of the internal HDD as well as when I'm trying to create it on an external USB disk.
Hope that Acronis fixes this serious problem very fast. Obviously there's absolute NO quality assurance in place before releasing a new build ... even not when the previous build had similar problems!
Do you have any of the Lenovo background tasks running such as recovery manager etc?
Do you have bitlocker enabled?
What other background processes are running?
Is the video driver up to date?
I have an x61 Lenovo with W7 64bit Pro and TI 2010, which seem to be playing nice with each other, so hopefully it should play nice with a T61.
Hi bodgy,
ThinkVantage Recovery Manager is (and was) not installed.
Bitlocker is (not yet) enabled.
Video driver is up to date, also all other drivers.
ThinkVantage Password Manager and Energy Manager is running in the background, also Avira Antivir Premium (not the Internet Suite) and HP Digital Imaging Monitor (for a WLAN HP printer). That's it. It is a "fresh" Windows 7 installation from scratch, up to now only very few applications installed.
---
Manfred
Try disabling the firewall or AV and see what happens.
Are there any errors showing in Windows Event Manager?
Check in Windows Device Manager and see if the Acronis network card icon appears, and with no question mark and no entry sign.
Run chckdsk /r - you will have to reboot for this to work
Try disabling the firewall or AV and see what happens.Are there any errors showing in Windows Event Manager?
Check in Windows Device Manager and see if the Acronis network card icon appears, and with no question mark and no entry sign.
Run chckdsk /r - you will have to reboot for this to work
The problem has been determined to be SnapAPI drivers. There are beta versions released. Those who have the new drivers no longer have problems. Why are you going through all this? Just contact Tech-Less Non-Suppport Chat for a link.
SnapAPI drivers? Ok, then I'll wait for a new build. Sorry, as a newby here in this forum I don't know what "Tech-Less Non-Support Chat" is ....
Manfred
Click on support and find live chat and ask them for a link to the drivers. I was the person who put the link to the drivers in another thread here and one person was able to download and install before they took the link down. It fixed his problem and it fixed mine, everything works OK now.
OK good people there making the drivers available to people who need them. Go to this thread, post 153 and read it. http://forum.acronis.com/forum/5475?page=3 It's the post about Build 6029 Hangs Windows 7 with 4 pages. Enjoy. Also read post 152.
Just wanted to throw in my 2 cents. I sent Robert someone a PM about the SnapAPI drivers. Got a response within a couple of hours. That's pretty excellent.
After jumping through all the necessary hoops, everything is working as it should.
I posted in that other thread and within hours I had a PM with a link to the SnapAPI file download. I then installed build 6053 and the SnapAPI drivers. I ran two backups (to different drives), mounted and unmounted an image (and retrieved files from it), and ran a restore with only one minor glitch: the first time I tried to restore, I got an error message saying that it couldn't read the file. I did disconnect and reconnect drives a few times, though, and that may have affected the first restore attempt....I'll see if it happens again. It never happened running restores from external with the current recovery media, which I have done a few times now.
It took me two tries to install build 6053. The first time I installed the program and then let it reboot before installing the SnapAPI drivers. When it rebooted, Windows locked up. I can't be absolutely sure that was an Acronis issue, though...since I have seen that behavior on unrelated occasions in my continuing adventures with Windows 7. Also, I don't think I disabled ZoneAlarm when installing that time...
Anyway, I ran System Restore back to before Acronis install, and reinstalled build 6053 and then the SnapAPI drivers before rebooting. After that it started up fine.
FWIW, I also use a startup manager, StartEd Lite, and disable extraneous processes. I also set certain services to manual start, like NVidia Driver Display Service, for example.
I suppose my system being pre-i7 would be considered "older" at this point, though I only built it a year and a half ago (quadcore phenom processor, 8GB RAM).
I am posting all this in the hopes that it will help someone figure out why some are having problems and some are not.
Hello, sorry for the late post here. I see this thread is closely related to http://forum.acronis.com/forum/5475.
If you have not had a chance to see this yet, run a clean reinstall (on 6029 or 6053) and download/install the new SnapAPI drivers below. This is ONLY for the scenario where the SYSTEM or APPLICATION hangs (not the backup) while running a backup. If you are having a different issue, please post all the relevant information required for trouble shooting. I will ensure this thread is actively monitored.
Andromeda, I am still working on your issue form the PM. I will get back to you shortly.
Rob Frost
Director or Support
Acronis, Inc
Does this fix the problem where the Continuous Backup just shows "Preparing to backup". My continuous backup was working until a few days ago...now it's just hung on "Preparing to backup"
I upgraded to the latest version (6053) and disabled my virus scanner and am having the same issue
Sparks, I see you have posted this in a separate thread. As it is unrelated, I will have the other thread responded to.
Thanks,
Rob
I unistalled Acronis True Image 2010, reinstalled it and then installed the SnapAPI build 503 drivers. When I installed the SNAPAPI drivers, my system blue screened.
Running Windows 7 X64 Ultimate on a high end dual Xeon workstation with 64 GB of RAM.
Hello Bruce,
Thank you for posting, I will be happy to help.
Were you able to boot the system in Safe mode? Were you able to make the system bootable in Normal mode? If yes, are you able to create a backup file? Have you obtained the mini-dump files?
Could you also please do the following?
- Download AcronisInfo file ;
- Run the downloaded file. The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
After that pleas send a Private Message to me, I will create an account to upload the files to our FTP server.
We are looking forward to hearing back from you at your earliest convenience.
Please let me know if the provided information is not clear or if you have any other question.
Thank you.
Hi all,
Still have the problem hat "trueimage.exe" stays in memory after closing the program. Restart of TrueImage 2010 (6053) is not possible until I kill the "trueimage.exe" processes in the Windows task manager. I have also installed the latest SNAPAPI drivers (build 503) but doesn't resolves the problem. I am running Windows 7 Ultimate (64 bit). Does anybody have a hint or a fix for this problem. Thanks.
Tom Schmidt
This solution seems to have fixed the problem in Windows 7 64bit, so far my system hasn't locked up but I don't know yet if the data is available for restore. That will be the real test.
Hi all,
After having made a backup with TureImage it is now possible to close TrueImage as expected (without staying in memory, process "trueimage.exe" is now closed automatically - as it should) and also the restart of the application is possible. The newest SNAPAPI divers have obviously a positive effect on the problem reported before.
That's great news, thanks for following up Tom/Rick.
Happy Holidays to everyone from the Acronis team.
Rob
Thank you Andromedia492 and Robert Frost, your recommendation to reinstall ATIH2010 (build 6053) and install SnapAPI (build 503) - it fixed the ATH2010 hang problem that brought me so much frustration. I would also add the disabling of anti-virus and non-essential programs during the install process (only).
You guys saved the day and stopped me from doing the almost unthinkable, purchasing Norton Ghost as my next alternative.
By the way, I am running on a Dell with an older Pentium Extreme Edition 840 CPU (no quad-core).
ATI 2010 (Build 6053) on Windows 7 Ultimate 64bit looks the system! Don't install it!
I have bought a new notebook with Windows 7 Ultimate 64bit. At the same time I also bought the ATI Home 2010 (as upgrade). One of the first things I always do with a new system is to make a backup. So I installed the ATI 2010 (Build 6053 German). But I couldn't successfully run it because the system also frozen, no keystroke no mouse movement could be done anymore. The only solution was a cold restart. As an inexperienced user of Windows 7 I first though that I have a problem with the new notebook with the Windows 7. Only after several attempts and tests I could locate the problem. And I can definitely tell you that it is ATI 2010 built 6053!
Hopping the problem will be fixed very soon!
I am not new Windows 7. I run it on four different computers, all successfully. I have 20 years of professional experience making computers work well.
Its not inexcperience that is causing the problem, the problems exists, is real and it appear that Acronis has not been able to fix the problem for at least two months if not more.
ATI 2010 (Build 6053) on Windows 7 Ultimate 64bit looks the system! Don't install it!I have bought a new notebook with Windows 7 Ultimate 64bit. At the same time I also bought the ATI Home 2010 (as upgrade). One of the first things I always do with a new system is to make a backup. So I installed the ATI 2010 (Build 6053 German). But I couldn't successfully run it because the system also frozen, no keystroke no mouse movement could be done anymore. The only solution was a cold restart. As an inexperienced user of Windows 7 I first though that I have a problem with the new notebook with the Windows 7. Only after several attempts and tests I could locate the problem. And I can definitely tell you that it is ATI 2010 built 6053!
Hopping the problem will be fixed very soon!
\
I recently upgraded to 2010, and then upgraded a Vista 32 Home Premium to Win 7. Now, when I try to do a back up to an external USB drive, I keep getting Operation Paused errors, and TI cannot find a file, which appears to be the .tib backup file. At the same time, I get Windows acting like the drive was just plugged in (asking what to do with the "new" drive like Open Folders.) I see in the system log that there are AVG errors. I tried shutting AVG down, but still got the same TI errors.
Any clues?
For now, I used the Win 7 Create backup image, but it is very slow.
I was late to the upgrade process but I have had the same problem with build 6053 on Win 7 x64 hanging the system.
From trawling through some of the other related threads I uninstalled 6053 and installed build 5055 - success!! Thank you to your other customers who took the time to record their issues and solutions on this forum. I will not be moving up from this release until I am confident that Acronis can deliver a fully tested and validated release on Win 7 and not use it's customers as a beta testing resource.
Judging the comments on the other Win 7 TI2010 threads Mr Frost (Acronis Director of Customer Service and Technical Support) has responsibility for the creation of a significant number of unhappy customers out there, including myself, who upgraded to TI2010 (6029, 6053) and subsequently wasted many hours trying to get it to work without hanging the system, BSOD, System Restore uninstall/reinstall and the rest...
As an Acronis customer for several years my previous confidence in the quality of Acronis software and support has been shattered by my own experience and what I have read of others recent experiences on this and other forums.
Your long term position as the #1 recommended backup solution will soon be over if you cannot successfully address these reliability and support issues quickly.
Hello all,
I understand this is a major issue for you considering you can't use Acronis True Image Home 2010 of build #6053 under Windows 7, I will help you get this fixed.
Because of the latest major changes in Windows Vista and Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows Vista or Windows 7 operating system on machines with rare software and hardware configurations.
To solve the issue, install a special driver update with fixes on the machine:
- Unpack it and install with Disabled logging.
- Reboot the computer to complete the changes.
Please let us know the results. Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.