Can I change the password for One-Click Backup

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I purchased ATIH 2010 two days ago (2/28). I installed everything successfully and got no errors. I tried the One-Click Backup using the desktop icon and got an internal error (Tag = 0x0). From viewing the forums, this feature appears to be broken out of the box! After much searching on the internet it seems the answer is to initiate a backup using the One-Click option from the Tools & Utilities. When I do this I eventually get asked for a password with the user credentials. I don't remember the password. Can I change this password and get the One-Click option to work? I tried editing the backup schedule hoping I could enter a new password, But NO! After two days, I'm getting one step away from uninstalling this POS, getting my money back, and purchasing Norton Ghost. When installing I thought it indicated I would get 30 days of free technical support. It seems now that the only way is to purchase support. Can someone tell me how to change this stupid password short of having to uninstall and reinstall the whole application?

Wed, 03/03/2010 - 00:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 17
Comments: 2991

Hello Bernie,

Thank you for posting your question, I will be happy to help. 
The program requires Windows authorization for a scheduled task execution. That is why you should enter your account name and password both to let Acronis True Image Home log in to Windows with Administrator's rights and execute a scheduled task.
The procedure is obligatory, and you are not able to miss it.
In other words, you should leave the username generated by our software and type the password you use to log in to Windows. 
To get the access to Live chat service or e-mail support one should go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select FULL Version selection \Select product from drop down box.  Choose Live chat or Submit a request via web form. 
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
Thank you.
Mon, 03/08/2010 - 10:10
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