Can neither properly uninstall nor reinstall ATIH 2012

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

I did something I regret now. When I was notified of the new ATIH 2013, I bought the English language full-version instead of an upgrade for the 2012 German full version I have. I simply prefer English by now.

So, in order to install the English ATIH 2013, I had to uninstall the German 2012 version. The uninstaller did not work because it froze at 12% with the "secure zone upgrade" process running for hours and no end in sight. Killing that process failed the uninstallation.

I then tried Revo Uninstaller, however the previous official uninstaller attempt removed the software just too much enough for Revo to not find it as an installed program.

I then got and used the Acronis True Image Home 2012 Cleanup Utility and while that apparently removed more stuff, it didn't remove enough for ATIH 2013 to be installed nor ATIH 2012 to be reinstalled. Both installers would report that there is already an ATIH installed.

Then I did some more research and found blog posts describing an ATIH removal process involving editing and removing registry entries. As I found out by following those processes, the registry entries were already taken care of.

So now I do not know what is left to do to remove this software properly and completely enough for me to install ATIH 2013 or at the very least reinstall ATIH 2012.

To be frank, ATIH has always been a pain to install, uninstall or upgrade, but this case tops all of my experiences with this software.

Sun, 09/02/2012 - 20:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 31
Comments: 1272

Hello StephenG,

Thank you for posting this question into our forum.

Please accept my apologies for your problems with the installation of True Image 2013 by Acronis.

Thanks for your feedback. I have forwarded your comment to our Management Team and we will get this problem addressed.

When using Acronis True Image Home 2012 Cleanup utility, you have to reboot your system before starting the setup of True Image 2013 by Acronis. It seems you missed this step.

If the reboot have done, than please contact our Acronis support for assistance.

First, register your version of True Image 2013 by Acronis before contacting Acronis support. You can find more information about these steps in our Customer Handbook (german version).

Please let me know if you have additional questions.

Thank you.

Wed, 09/05/2012 - 11:22
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