Can not install Media Add-Ons for TIH2009

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Dear all,

I have an installed Acronis True Image Home 2009 (Build 9809).
Now I need the Media Add-Ons.
But the installer of it says I need to install "Acronis True Image Home 2009 (Build 9809)" first.

Cound someone help to sort out this issue?

Thanks in advance for that.

Me, Admin

p.s.
I'd like to say that Acronis should focus a bit more on the product quality. I had hours of trouble caused by their bad quality assurance:
- "Out of Server Memeory" issue (-> IPStackSize)
- Scheduler-Update issues with new Versions
and now this pice of s##t !

Mon, 03/08/2010 - 11:28
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

This comment is because I could not check the box "Notify me..." without a comment. Just another nice example for Acronis high-quality. May someone tell them how to use this drupal.org-s##t in the right way?

Mon, 03/08/2010 - 11:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 843

Hello Andreas,

I'm sorry for the inconvenience you experienced in this situation, I will help you out.

According to your description it appears that product was installed with some glitch. In order to resolve the issue I'd recommend you to perform complete reinstallation.

Here are the instructions:

Could you please do the following in order to remove all the traces of Acronis product(s) from your system?

Remove Acronis Secure Zone if there is one (note that Acronis Startup Recovery Manager will be deactivated automatically).

Download the Windows Installer Cleanup Utility and install it. Select the Acronis product you are trying to install and hit Remove.

Run Windows Device Manager (Start –> Control Panel –> System –> Hardware –> Device Manager). Right-click on Acronis True Image Backup Archive Explorer and select "Uninstall" item.

Download Acronis Clean Up utility, copy it to a separate folder and run. Please note that you should be logged in using an account with administrative privileges when running the tool.
Follow the on-screen instructions to complete the cleanup process.

After that, please reinstall the product from scratch along with the add-on, the installation file is available here. To get access to updates you should first register Acronis software.

Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

Wed, 03/10/2010 - 07:39
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