Can not put back image

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hello,

My brother has a serious problem with Acronis 2015. When he clicks on the tib-file that he wants to put back, he gets the following message:

I have the 'Dutch' text translated:

Warning
could not find version 1
You may have moved or deleted. Click Browse and specify the location. If you ignore this, the previous version used for recovery.

But… a previous version does not work either! The system hangs! My brother has many dozens of images put back and has much experience with it. There is something serious wrong, But what??

Maybe you can help us??

 

Tue, 11/03/2015 - 09:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 172
Comments: 11125

Your description sounds like the disk which contains the tib backup files is not visible to TrueImage.

Perhaps Windows has changed the drive letter, or the disk is sleeping, etc

so the tib files cannot be located.

When you look for the files which are missing, do you find those files in their normal expected location wih the correct drive letter, etc?

Wed, 11/04/2015 - 03:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Thank you very much for your comment. I'm going to discuss it with my brother. I'll send you a message.

Excuse my English…

Wed, 11/04/2015 - 09:15
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Yes, that was the problem. In one way or another, the driveletters were swapped. We have changed the driveletters and and now it works!!

Thank you very much for the tip!!!

Wed, 11/04/2015 - 20:45