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Can not recover disk

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build 6613

I found that my Win10 had a disk error and it had me scan the disk to fix the errors.  

When the PC restarted, I found that it had some problems so I tried to do a recovery.

When the recovery starts, I am prompted to do a restart, but when the computer restarts I am taken back to my lock screen and when I enter Windows I go back to the acronis app and choose to recover my PC, it asks me to restart again.  I have gone through this a few times without any luck.

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Perform the recovery while booted from the rescue media. Either CD or USB flash drive.

I am sorry, I do not know much about computers.  I am not sure how to go about what you have suggested.  I am accessing Acronis from within Windows, and my system backup is on an external drive.

Refer to http://www.acronis.com/en-us/support/documentation/ATI2016/#26968.html for details on making bootable resue media. This step is absolutley essential if your machine ever fails to boot. Without it you will not be able to recover your backup.