Can Someone in Acronis Support verify my emailed support responses have been received?!

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Please can someone from Acronis reading this verify that all my emailed responses for my support request "Serious memory leak/excessive memory usage on ATI 2011" have now been received.

I raised an official support request just over a week ago and got the standard response asking for more diagnostic info. I supplied this info (at least a link to it, it was too big to attach) and several other emails with additional info thoughout last week, but at the weekend I got an email saying you had not seen any of it. I then sent all the information again with a request that I get an immediate reply confirming that, this time, they had arrived. I have not had a response.

I'm assuming that you can look up the case number by using my email address. However, if for some reason this is not possible please email me and I will send you the case number immediately.

Best regards,

Mon, 10/11/2010 - 08:25
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Hello Jon,

Thank you for posting. I will definitely help you.

Please accept my sincerest apologies for the inconvenience. I was able to find your case and it appears that the reason we were not getting any replies from you with the requested info is because our system does not accept large attachments and we never got those e-mails. I am extremely sorry for this.

I will follow-up with a private message and send you an ftp link, would you be kind enough to upload the log files to it? Process monitor logs can be rather large, you can zip them just in case. I will also notify the engineer in charge of your case and she will take care of the issue.

Please let me know if you have additional questions.

Thank you.

Tue, 10/12/2010 - 10:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thank you Anton,

I have received your PM and uploaded the info you require.

I look forward to hearing from you.

Best regards,

Jon

Tue, 10/12/2010 - 12:05