Skip to main content

cannot assign a drive letter to a partition from the backup archive

Thread needs solution

I've researched all other posts on this topic and nobody even Acronis moderators have a fix. I would like to know if anyone has a definite workaround. I even tried to mount the partitions in read-only mode.

I'm running updated Win 7 64 bit and the latest update of Acronis True Image Home 2010 that I just downloaded (4/11/10) from the support site.
I need to be able to mount my image which is located on another share on the network.
If this is a known issue an no fixes how can I get a refund?

0 Users found this helpful

I doubt you will be able to mount an image over a network due to timeout problems and possibly system resources, it is possible though.

Are you using UNC paths rather than mapped drives?

You should be able to Explore an image though. Again if your network suffers glitches it might be a bit slow.

My storage is attached to my Linksys switch as is my laptop. I am in my home office and nobody else is using the network. Acronis work previously on another computer running older OS and an older NAS.

Hello Jumboloan and Colin!

Thank you for opening the thread regarding this question! Colin, thank you for assistance!

Unfortunately due to the lack of information it is hard to identify the exact cause o the issue since here can be several reasons: 

  1. Network glitch
  2. Issues with the backup

So this situation requires investigation. Could you please kindly gather the following information: 

  1. Please try moving the image to the local machine and mounting it from there. Specify the result.
  2. Acronis Info from the machine the image was taken from.
  3. Is it a full image or files and folders backup?
  4. Please check whether the backup contains EISA partition. It should be excluded from the image for successful mounting.

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!