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"Cannot automatically install the following products" and File I/O Error

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I haven't been able to do a backup using Acronis Home 2010 since the middle of 2010. I keep getting the File I/O Error. See File IO Error.jpg screenshot.

So, I downloaded Acronis True Image 2011 and tried to install it (hoping the update would solve my problems), but I get "cannot automatically install the following products since their newer versions are already installed". See Unable.jpg.

I'm using win xp SP III, hope someone can help.

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Here's a partial shot of last night's log when the IO error happened.

I'm trying to back up to an external HD.

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55638-93814.jpg 117.39 KB

I just tried running the Info Utility, it failed, see InfoUtility.jpg ,

then I tried creating a msi log and it failed. I went to Run>msiexec /i msi-filepath /l*v log-filepath and got this message ,see msi.jpg.

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Hi folks, bumping my thread, hope someone has some good advice for me.

OK, I went ahead and Removed Ver 10 and installed 11, and now I'm able to do a backup.