Cannot boot restored XP image

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Just purchased a copy of TI Home 7046 and decided to try a restore to a blank bare metal drive. TI Home creates the image fine on an external USB drive. It is a simple system with one HDD and a single partition. I check the entire disk selection including the boot sector. I then boot the CD recovery media and restore to the bare drive (same size). The recovery seems to go fine, the backup verifies and copies to the new drive. When I try to boot the new drive, I get the message "error loading operating system" and the system halts. I have tried the following:
*built another recovery CD from ISO image on web page - same results
*built a BartPE recovery CD - same results
*Reloaded the program - same results
*I can mount the backup and see the data on disk when booted to recovery CD
*Windows 7 image loads and boots fine on same hardware
*I have a copy of Seagate Disk Wizard which will write & restore the image just fine.

Any ideas anyone ?

Wed, 07/21/2010 - 05:36
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Hello Henry!

Welcome to our Forum, and thank you for finding time to join us! I understand your concern and will be glad to assist you.

Unfortunately due to the lack of sufficient diagnostic information it's hard to identify the exact cause of the issue. The only possible thing I can think about is the lack of drivers. It occurres in case the image is restored to dissimilar hardware.

Should you recover the image to dissimilar chipset, RAID controller or any other mass storage device, you need to use Acronis Universal Restore, which's included into the Plus Pack Add-on package. You can find all the details regarding recovery onto the dissimilar hardware in the Acronis Universal Restore Guide.

Should you restore onto absolutely same hardware, the situation will require investigation. Could you please gather the following information?

  1. Recovery log (After recovery is done Log - > Show log)
  2. Acronis Info from the source machine

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Wed, 07/21/2010 - 14:48
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Resolved ! (I think)
I finally got it to restore and boot from the image by NOT checking the “MBR and Track 0” in the recovery wizard. I treated it as though I was restoring to a larger capacity drive.

Here is what I think happened:
Even though both source and destination drives are the same size(320GB), they are different models. Source is an ST3320418AS, while the destination is an ST3320820AS. They have different geometries according to the Seagate web page, one has 4 heads and 2 disks, while the other has 2 heads and 1 disk. They do have the same number of logical cylinders though.

Should this cause the problem I was having?
Any ideas ?

Fri, 07/23/2010 - 17:04
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Dear Henry!

Thank you for your comment and for keeping us posted! I'm really glad to hear that the issue got resolved!

You're absolutely right. Looks like restoring MBR caused the issue. The thing is that MBR is usually assign automatically during the restoration process, and we advise to restore in only in case you have multibooting drive. Otherwise it may cause booting issues - like the one you've had.

So, yes, this could've been the cause. I'm sorry for I didn't ask you about it from the start.

Thank you once again for sharing the news with us, I really appreciate it.

Should there be anything else we can help you with - let us know.

Sat, 07/24/2010 - 15:46
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I have exactly the same problem. I have waited until I NEED to do a restore and my Acronis 2011 has failed me. I am another unhappy Customer!!!!
In "What to recover "it shows my capacity is 293.4 GB. It also shows my used capacity is 226.7 GB.
I have tried to make a little adjustment to the size in "Settings of Partition C" but it does not allow me to make a change to the "Free space before" or "Free space after"--both show 0.

I have XP with SP3 and all available updates/KBs.
At this time I cannot get to my Acronis 2011 to see what my build is.
Please tell me how to fix this problem-or-tell me that I need to use another program.
.

Sun, 01/09/2011 - 01:38
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 172
Comments: 11125

Mitchell,
The time to prove your recovery plans work is when there is no crisis and you put your software to the test.

Try doing the restore again and when you get to trying to adjust the size, try hovering your mouse pointer over the end of the partion bar. While hovering, you shuld see two vertical bars and when you do grab the end and pull the bars to the left toward the beginning of the partition. If it moves, it will only be a little bit due to your used space of 226 GB.

Do you have other partitions on the disk?

When restoring the system partition, this should be done when booted from the TI Rescue CD.

Sun, 01/09/2011 - 03:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Thanks for you input Grover. I do not have the time to be an Acronis tester or resolve problems for Acronis.
I have done a restore with another program successfully. This Acronis gets a thumbs down from me.

I attempted recovery many times. It usually would not let me select the single partition C. When I would click on the single partition, It would automatically select the whole C drive that was needing the recovery and a partition on my external recovery hard drive.
This Acronis gets a thumbs down from me.

Mitchell

Sat, 01/15/2011 - 20:26