cannot do a RESTORE???
When you really *NEED* your chosen backup solution is when you discover its downfalls and frailties....
I have an Asus laptop, Windows 8.1, with 1 TB hard drive and a 250mb SSD. The operating system is installed on the SSD. Best Buy Geek Squad really messed up the machine, and long story short, they say the only way to fix it is re-install Windoze, where they cannot save all the programs installed.
So using Acronis Disk Director 12, I partitioned the SSD into 2 drives. The C drive is less than 100mb, and what I want to do is restore a backup of C to the new SSD partition, E. But it does not appear Acronis True Image 2015 is capable of that? Whether I run Acronis from Windows or boot from an Acronis boot thumb drive, it seems to see the SSD as a single drive, not two drives.
How can this be done? Thanks
I don't want to do that, as I have had so many problems with this Asus that I need to do it this way. To explain further:
The current C boot works, mostly, and I can still be productive with it. But I want to create a CLONE of it to try to rebuild it, re-installing all the software on it and finding licenses and such, as time permits. If that does not work, I will FORMAT the drive E partition and re-install Windoze from scratch, again also re-installing all required software after I find the licenses.
I cannot just blow away from C in the "hopes" that it will resolve the problem because if it doesn't, then I am stuck with an inoperative system until I can get everything re-installed, and I cannot be down for a week or more as I find software & licenses and do re-installs.
Note to self: Asus may be ok but never ever ever ever ever use Best Buy Geek Squad again, not ever never.
Interesting in that after I used Acronis Disk Director 12 to create the new partition on the SSD, it sees it fine, Windows Explorer sees both C and E on the SSD, but the Acronis True Image 2015 program, whether booted from Windows or booted from my Acronis thumb drive, just sees the entire SSD as one drive. (Interesting = disturbing, btw).
Do I understand correctly that in Disk and Partition Recovery your view of the SSD is as a single drive? Have you attempted to setup the recovery process? I would think that after choosing what to recover you would be prompted with Select New Location for the recovery allowing you to choose a partition on disk, this is not so?
You are correct. When I attempt to do the Disk and Partition Recovery, I can select the backup done minutes ago of just the C drive, but screen where it wants me to select the destination shows only the ENTIRE SSD, not the partition of the C or E drive. Therein lies the huge problem.
Maybe the screenshots below will help.
This operation will need to be performed from the bootable rescue media. After it is completed you'll need to find a way add your new partition to the boot menu.
Thanks for the try, but no go. What is so damn difficult for this stupid software to make a copy of C and restore it onto E??? Its apparently too stupid to understand that I want to CLONE the C drive on a different partition, complete with the recovery partition. Reminds me of programmers that used to work for me years ago -- brilliant programmers but absolutely no feeling for the real world......
So Acronis apparently does not offer telephone support for customers when their software is unuseable?
Jon,
Are you attempting to use the CLONE tool option found under the Tools menu item? If you are then there in lies the problem. The Clone tool by design creates a bit for bit copy of one entire disk to another entire disk. Individual partitions cannot be cloned. Individual partitions must be backed up and then restored as illustrated by Joey in post #6 above. If you are using the Clone tool or Clone Wizard option I suggest that you stop trying that and instead follow the recommendations that Joey describes to achieve your goal.
As for technical support you should use the Support page link found at the top right of this page then click on Contact Support on the right hand menu on that page. Answer the questions asked and your support options will be displayed.
I may try the phone option, although I don't recall seeing that as an option when I clicked to get into this forum.
No I am not using the CLONE option for exactly the reasons you mention. But per Joey's suggestions above, which I do appreciate, I am only seeing the ENTIRE SSD in my option list, not the two individual partitions on the SSD.
Just a guess here but the second partition you have created on the SSD, has it been formatted or is it just unallocated space? If it is just unallocated space this may be the reason that it is not showing up in the application.
I logged into Acronis and specified True Image 2015, where I see the message:
Some of support options are unavailable because your support program is expired!
Really??? I have no intention to PAY to have this software work correctly when it has problems, so it appears that I need to find a different backup solution.