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Cannot find Disk

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Hi

I have the 2011 version, which I could use to backup my Dell Precision M90.

However, when I tried to backup my new Dell Precision 7710, it doesn't work, because it could not detect the harddisk inside the laptop.

Any advise?

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Edmund, how are you trying to perform the backup of your new Dell Precision 7710 system?
Are you running ATIH 2011 from within Windows, and if so, which version of Windows do you have?

If you are booting from an ATIH 2011 rescue CD, then it is likely that this doesn't have the device drivers needed for the new computer hard drive.  To get this to work would require building a WinPE rescue CD which with your 2011 product would require having the Plus Pack and also adding the specific device drivers for the new hard drive.

If your new computer is running Windows 10 then ATIH 2011 is not supported by this version of Windows, you would need ATIH 2015 or 2016.