Cannot install Acronis True Image Home 2011 under XP SP3

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Beginner
Posts: 15
Comments: 9

Hi

I try to install Acronis True Image Home 2011 Free Trial ATIH2011_trial_en-EU.exe under XP SP3, logged in as Administrator and getting the following error.
What's wrong?

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error.gif 14.28 KB
Thu, 12/16/2010 - 22:21
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Forum Member
Posts: 8
Comments: 23

Hi,

I had the same problem with the US version. The program actually worked anyway, though poorly. When I checked the Device Manager, I found the Acronis Backup Explorer was marked with a yellow exclamation point, and was show in properties not to be working. I finally gave up on the "improved" user interface and went back to the 2009 version.

Alan

Fri, 12/17/2010 - 07:26
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Forum Star
Posts: 88
Comments: 4769

Hello all,

Thank you for posting. I will definitely help you with resolving this issues.

Chris, first of all, please re-download the file to make sure the installation file is not corrupt. Then, launch the executable package, right-click on Install Acronis True Image Home and select Extract. Save the executable file to the root of the C: drive and then launch the installation by right clicking on it and selecting run as administrator. If the issue persists, please send me the following logs:

1. AcronisInfo report.

2. .msi log (try collecting it manually)

Alan,

I am very sorry for any inconvenience. The Acronis Backup Explorer is a component which is responsible for opening Acronis backup files. The yellow exclamation mark means that there was a conflict with an older version.

I have submitted your feedback about Acronis True Image 2011 Home to our program management team, you can also do the same from this link.

If you need additional assistance, please let me know.

Thank you.

Fri, 12/17/2010 - 14:46
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