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CANNOT INSTALL, REQUIRES FULL SERIAL NUMBER

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I have the Acronis True Image HD software Activation coupon that came with my Crucial SSD.

Its for TI15, and per instructions I go to www.crucial.com/acronis and download....Install..there is no option to enter the short key, it requires the full serial number.  See attached imaged of the coupon.

Attachment Size
acronisactivation.jpg 3.45 MB
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Although it's old, I've experienced the same problem.

It was impossible to register the product on Acronis page because it can't have a short key.

After chatting with an Acronis agent, he told me that the  kind of serial number I own (12 digits) was just for OEM software and that they won't provide support.

The solution was, after chatting with a Crucial operator:

- uninstalling the software

- reboot

- installing the software again

-reboot

et voliá :) the software works and it doesn't ask for the serial number.

It doesn't make any sense but it works...

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Posts: 250
Comments: 7092

Sabri, thank you for sharing information on how you resolved the issue!