Skip to main content

Cannot install update

Thread needs solution

I purchased 2015 last year but only installed it without using it. Now I am getting a pop up screen that says I need to update. If I try to start Acronis, I get the same popup. It won't let me load the program. The popup has a button to buy it or install a trial.

So, I let it do the automatic update and it fails without giving me an error code. Just a text message that the install failed.

When I buy a product, I expect it to work forever. Not force me to buy an update.

0 Users found this helpful

Sounds like you never activated the product. Maybe the link below will be of some help

http://www.acronis.com/en-us/support/documentation/ATI2015/index.html#1…