Cannot open backup on the web

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello, I have earlier purchased Acronis True Image Home 11 including Acronis Online Backup. Now I subscribed for trial 250 GB online storage. If I open the online storage in my web browser (https://cloud-wr-eu1.acronis.com/index.htm), I am able to login, I see the name of the backup, also the size corresponds. However, if I click on the backup name ("HSEB"), nothing happens, in both IE and Chrome. So I am not able to access the files. Thanks for help. Browser screenshot in attachment.

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cloud.png 21.53 KB
Fri, 04/26/2013 - 07:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

I tried to add a new file to the backuped directory and run the backup again. Suprisingly, a new backup with the same name "HSEB" appeared on the web. When I click on it and enter my password, I get an empty list with the following error: "Error on line 966, column 17 in macros.ftl breadcrumbs[key] is undefined. It cannot be assigned to". See the attachment. Possibly an internal error of Acronis Cloud?

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130932-107728.png 24.17 KB
Thu, 05/02/2013 - 07:22