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Cannot Open file in Backup

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When I go to Recover in a backed up directory, select a Word file, select View Versions - this opens a window where you select a version to Open or Recover. If I select a Word file and then Open, Word gives error message "cannot start the converter mswrd632.wpc". Recover works OK.
With some other file types it gave an error message to say it couldn't find the file (from some Temp directory). Worked with an Excel file.
Using Windows XP SP3.
Used to work OK with my previous versions of True Image.
If using non-stop backup there are frequently several backed up versions of a file and you need to be able to open them in order to decide which one to recover. Seems to me an essential requirement and just doesn't work with Acronis 2013.

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Henry,

Is the backup a files and folders one or from an explored disk image?

It's a file from a folder backup. Also from non-stop backup.
If I mount a partition image I can open files - but that works in a different fashion as they are then opened using Widows Explorer - not by clicking an Open button.

I've not had any suggestions about this error. How do you get any bugs mended with True Image?